About the Role

Chime is looking for a motivated and detail-oriented Manager of Law Enforcement and Government Response (LEGR). You will play a key role in Compliance Operations by managing the team responsible for working with law enforcement and other government organizations in responding to requests for information, reviewing and analyzing accounts identified in these requests, and making investigative referrals. This role is central to protecting Chime’s members and product by serving as our primary liaison to law enforcement agencies seeking information from Chime and handling their requests for information.You will have the opportunity to formulate new policies and procedures, and work alongside Fraud Operations, Compliance, Risk, Legal and other team members. 

This job cannot be performed in the state of Colorado.

In this role, you can expect to

• Manage Chime’s LEGR team responsible for responding to criminal subpoenas, search warrants, and other law enforcement inquiries
• Represent Chime and communicate with members of law enforcement and government agencies to facilitate requests for information, and ascertain intelligence 
• Lead the process for analyzing and summarizing intelligence from law enforcement, and make determinations and cross-functional recommendations and referrals to Risk Operations, Security and Member Services teams.  
• Handle escalations and complex cases from the LEGR team. Analyze and scrutinize the validity of requests, and ensure compliance related to member privacy
• Manage projects to develop processes, metrics and protocols that will be used by Chime to streamline workflows,  the intake and response process, make internal referrals and assess trends in requests. 
• Engage with law enforcement to obtain assistance in investigating large-scale fraud schemes impacting Chime, and threats against Chimers and/or Chime’s offices. 
• Work directly with Chime’s Legal, Compliance and outside counsel to handle complex cases and continually update LEGR policies

To thrive in this role, you have

• 10+  years of work experience in a legal, compliance or trust and safety role handling requests from law enforcement, regulatory or government agencies with a focus on subpoenas, search warrants and court orders 
• 5+ years of experience managing a team of direct reports 
• Ability to work with team members and government agency personnel at all levels while remaining proactive, resourceful, and efficient, with a high level of professionalism, collaboration and discretion
• Working knowledge of cybercrime and financial crime types that may be detected within the Chime system
• Knowledge of the mechanics of payment card fraud, check fraud, and how stolen card credentials are obtained
• In-depth knowledge of the mission and purview of various law enforcement and regulatory agencies 
• Familiarity with the requirements of the Electronic Communications Privacy Act 
• JD or advanced degree preferred (BA or BS required) .

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances. 

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others. 

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 📝  Quarterly stipend to spruce up your home office 
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🖥  Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚  A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.