Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

We are seeking a dynamic Ad Operations Specialist to join our fast-paced, groundbreaking Digital Acquisitions Strategy and Operations team (DASO). The role requires an acute attention to detail, an eye for operational efficiencies, and a mastery of workflows and processes.

The ideal candidate has a proven track record of executing digital ad campaigns to meet performance goals. They have expertise or familiarity within the digital advertising landscape (primarily display programmatic, SEM, paid social ads, analytics and attribution)

What you get to do in this role:

• Provide technical support regarding creative and product capabilities
• Work with internal teams for Campaign/IO Approval and sox compliance
• Create and participate in QA workflows with external teams to ensure best practices and compliance on campaign set up including review of placements, bids and rates
• Work with our creative teams on the setup, QA and launch of creatives on campaigns
• Work closely with all DSP and ad tech partners as well as ad agencies to effectively launch and maintain all campaigns
• Perform daily evaluations and optimizations for campaign health, suggesting reallocations and ensuring full delivery of all campaigns against budget and campaign goals
• Conduct case studies for optimization
• Provide delivery reports to account managers and internal Brand and Campaigns teams
• Help maintain campaign maintenance reporting and other operational workflows
• Troubleshoot all technical issues relate to campaigns and ad technology usage
• Partner with other internal teams to ensure ad execution aligns with the rest of Digital Acquisition strategy
• Help with billing and variance reporting

Qualifications

• 4+ years of ad operations and digital marketing experience
• Familiarity with the digital advertising landscape and related technologies
• Robust proficiency in Google Campaign Manager, DV360, SA360, Demandbase, Adobe Analytics, Tableau or similar ad tech and BI tools is a plus
• Strong communication and interpersonal skills
• Excellent attention to detail, operationally minded
• Technical proficiency in ad technology with a high capacity for problem solving
• Comfort with business analytics and producing data-driven insights and reporting
• Quick learner with a passion for learning new technologies

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.