Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win in 2011 and has since become one of the fastest-growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled billions of customer interactions using our platform. With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,800+ customers from IBM, Acxiom, Discovery Education, and Peloton, Talkdesk is disrupting a $40+ billion stagnant market.

We’re looking for an ambitious, data-driven Associate Product Marketing Manager who can quickly grasp rapidly changing market dynamics and analyze our competition through a strategic lens. In this role, you’ll have the opportunity to own competitive intelligence at Talkdesk and directly influence teams across the organization, including sales, marketing, product, and customer success. You’ll conduct market and competitive research, identify impactful insights, ensure that leadership is always armed with the latest intel, and tailor our go-to-market approach against our highest priority competitors. 

You will join a stellar, agile product marketing team that’s responsible for go-to-market strategy and execution across the Talkdesk product portfolio. You possess a record of success in fast-paced, high growth environments, have experience owning large, strategic projects end-to-end, and are able to effectively collaborate with a variety of stakeholders to get stuff done.

Responsibilities:

• Manage and execute on a comprehensive competitive intelligence program, including win/loss analysis, competitor product launches, objection handling, and more.
• Research and keep current on market/competitor trends and news.
• Gather, analyze, and synthesize information about the contact center market, focusing on both existing and emerging competitive landscapes.
• Influence product roadmap based on analysis and insight derived from competitive learnings.
• Develop and maintain a network of information sources, including internal teams, partners, customers, and analysts.
• Develop up-to-date tools (such as FAQs, battle cards, SWOT analysis, playbooks, internal and external presentations) with a view toward improving sales effectiveness.
• Provide field support for sales teams engaged in competitive discussions with prospects or customers.
• Brief internal teams on a quarterly basis around new competitor technologies, competitive messaging, and positioning issues.
• Help foster and drive internal competitive information sharing.
• Work with some of the best executives in the business.
• Make a measurable impact on one of the fastest growing companies in Silicon Valley.

Requirements:

• 1-2+ years experience in product marketing, product management, competitive intelligence or sales enablement at a high-tech company
• Knowledge of contact centers, CSS, help desk, CRM, SaaS, is preferred
• Be scrappy. You’ll need the ability to successfully drive projects in a startup environment (with minimal guidance, limited resources)
• Strong skills in communication, presenting, writing and ability to work well cross-functionally
• Highly motivated with a sense of urgency and willingness to adjust in a fast- paced, team environment
• Strong market research, quantitative and analytical skills
• MBA a plus but not required
• Past Contact Center experience a plus but not required

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.