At Volta we’re on a mission to accelerate the adoption of the electric vehicle. Volta creates city-wide free electric vehicle charging networks in major metropolitan areas. Our charging networks are free-to-use, free to our property partners, and monetized through brand sponsorships and digital media content. 

We are seeking a Community Manager to join our Marketing Team to help us build our Volta community – from drivers, to real estate partners, media/advertising firms, and more! You will leverage various channels to increase brand awareness and to communicate with our key audiences. Campaigns would speak to product launches, recruiting efforts, exciting events, and relevant news while also spotlighting our compelling work and peerless thought leaders. 

Specifically, we are interested in a person passionate about driving EV adoption, who can work in a creative, fast-moving environment and can function well in ambiguity. This is a new role for the company, so you’d be setting up our community management program from the ground up and can make it your own! 

This position is full time and will be based in San Francisco. You will report to the VP of Marketing.

RESPONSIBILITIES

• Help define Volta’s community and how we create a two-way conversation with our customers, building our brand in-person and online
• Develop strategic direction of community outreach – studying our customer base and defining where and how they “live,” creatively engaging them through a number of channels
• Build trust and motivate interaction with channels through engagement programs and various “call to action” campaigns
• Measure, monitor, and build detailed reports on community sentiment and market response, with the ability to present findings back to the team
• Effectively transmit our core values and mission externally, partnering with relevant businesses to increase awareness and create buzz
• Manage all inbound engagement, resolving any customer issues as well as responding to feedback from our partners
• Generate high-quality social content by gathering input from cross-functional partners
• Support Marketing team during events, including conferences, launch parties, and speaker sessions, ensuring the brand is represented correctly and to act as the point person for all inquiries
• Research and recommend community tools to stay at the forefront of engagement trends

QUALIFICATIONS

• Minimum of 3 years of experience working in brand communications, community management, and/or social media management
• Demonstrating project management skills, an entrepreneurial spirit, and process-driven work
• Fluent in all social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and YouTube
• Imaginative thinker that can look beyond traditional community programs to enter niche arenas that will promote the Volta brand
• Comfortable doing basic data analysis and willing to learn new analytic skills/tools
• Strong attention to detail and organizational skills
• Excellent written and oral communication skills
• Bachelor’s Degree or equivalent
• Ability to work in a high-growth, fast-paced company with workforce and partners spread across country
• Customer service experience a plus