Community Manager

| San Francisco
ABOUT THE ROLE:
Udemy is looking for a versatile and experienced Community Manager to build the strategy and oversee the daily engagement and operations of the Udemy Instructor Community. As one of Udemy’s largest and most valuable instructor programs, we will heavily rely on you to identify ways to further leverage the instructor community platform.
ABOUT YOU:
You will define and execute on the community strategy. You will also be a strong internal advocate for instructors, sharing trends and managing feedback loops. You will also be the go-to problem solver and engagement driver for instructors in the community — embodying the Udemy voice and brand. Additionally, you are a self-motivated individual who can work well with others, but can also manage the platform autonomously.

Here’s what you’ll be doing:

  • Define and champion the strategic direction of the community; identify and execute on areas of opportunity to refine and grow engagement for both English and non English speaking locales
  • Oversee the day-to-day of the Udemy Instructor Community: moderating and participating in conversations, addressing complex escalations, and iterating on our workflows and processes
  • Collaborate with teams across Udemy to create curated discussion posts, product updates, and engagement opportunities
  • Identify and share trends, pain points, and community sentiment
  • Generate ideas for new community content with the opportunity to develop this content end-to-end
  • Provide basic technical maintenance of our community platform, Khoros (formerly Lithium)
  • Own the relationships with third party vendors used for the community, such as the community platform (Khoros), front end development contractors, and our remote support agents
  • Track and analyze engagement metrics for the community

We’re excited about you because you have:

  • 4+ years experience in a Community Management or other customer facing role
  • You’re both strategic and tactical - and able to gain stakeholder advocacy through qualitative and quantitative data
  • Experience in forum moderation, management, or engagement
  • Excellent written & verbal communication skills
  • Strong sense of empathy for customers
  • Strong project management skills
  • Thrives on working independently and proactively
  • Experience in fast changing environments 
  • Working knowledge of HTML, CSS, Javascript, and/or FreeMarker is a plus
  • Knowledge of international communities is a plus

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HiveDatabases
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

SOMA

An Insider's view of Udemy

How would you describe the company’s work-life balance?

I’ve been really impressed by the work-life balance at Udemy. Each team has the freedom to choose a schedule and system that works for them. Everyone is committed to the success of their team and Udemy as a whole, and this flexibility and trust enables each of us to work in a way that helps maximize our impact.

Katie

Full Stack Web Development Software Engineer, Instructor Loyalty

How do you collaborate with other teams in the company?

As a member of the Marketing Efficiency Decision Science team, I help determine how Udemy can invest money efficiently. We partner with all levels of the Marketing and Finance teams to align our goals and drive implementation. We also work with the Data Products and platform team to ensure we utilize the most robust models and architecture.

Silvia

Data Scientist II

How does the company support your career growth?

Udemy provides me with daily opportunities to grow as an engineer. My manager genuinely cares about my career plan and professional growth. In every project that we’ve chosen for me to work on, I had the chance to improve my weaknesses and demonstrate my strengths. It is so important to feel valued at work, and Udemy has been doing a great job.

Duygu

Senior Staff Engineer

How do you make yourself accessible to the rest of the team?

My philosophy goes beyond normally scheduled one-on-ones, which I regard as simply guaranteed check points. I have a truly “interrupt me anytime” policy, so my staff feels comfortable enough to talk with me at any moment. My team is my work-family and, as with my own family, it is a top priority for me to be there to support them.

Justin

Senior Data Science Manager

What are Udemy Perks + Benefits

Culture
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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