Community Manager

| San Francisco
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The Community Team is looking for a new crew member who will help Discord's Community team on projects, including managing and engaging with our Discord Community servers! Reporting to our Senior Community Manager, you'll play an important role in the improvement and expansion of our Community programs by turning data into relevant insights that impact both our team and our superfans.What you'll be doing
  • Manage the Discord servers for our established Community programs, including the Partner Program, HypeSquad, and more
  • Celebrate and surface the important feedback and incredible stories that come from our community
  • Shape the future of how we build trust and growth in new Community segments, such as working with college students
  • Manage on-brand Community events and activations throughout the year
  • Help establish how Discord engages with our superfans at scale
  • Lead experiments that help scale our community programs and their impact
  • Report on the health of our community servers, and make recommendations for improvement
  • Always promote optimization of process, tools, and teams for best program output
  • Implement new technologies to improve Discord's community programs performance
  • Set and track program performance goals through data measurement tools and dashboards
What you should have
  • 3+ years of experience in Community Management
  • Degree in Communications or other related fields
  • Track record managing large, external brand communities
  • Experience promoting meaningful relationships through community programs
  • Experience presenting complex data stories to channel owners and team members
  • Can create recommendations and implement new experiments to improve goals
  • Demonstrate the ability to understand important performance drivers against findings
  • Experience using Discord
Bonus Points
  • Built a Discord server from scratch, for professional or personal needs
  • Understands the best Discord server moderation and community practices
  • Experience using ZenDesk, Chartio, SendGrid, or Hubspot
  • Knowledge of online communities from platforms including Twitch, Facebook, Instagram, YouTube, and Reddit
  • Understanding of or direct experience with content creators
  • Multilingual
  • Can eat vanilla ice cream for every meal of the day
Benefits and Perks
  • Medical insurance including Health, Dental, Vision 
  • 18 paid holidays 
  • Unlimited sick days 
  • Parental Leave and fertility benefits 
  • Supported-employee clubs and Employee Resource Groups 
  • Commuter Contributions of $270 a month (pretax) 
  • Daily lunches and unlimited snacks 
  • Monthly gym and fitness stipend 
About Us

Friends, coworkers, gamers, nerds, moms, dads, engineers, designers, marketers, support. Originally, we created Discord to help people come together around games. It's been amazing to watch it grow into what it is today - a place where millions of diverse communities exist and people connect with old friends and new. Diversity and inclusiveness are a critical part of how we get to what's next. We believe that with diversity comes a better product, better decisions, and a better work environment. As we continue to grow, our values keep us dedicated to building a company that is representative of the world we live and play in.

Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • React NativeLibraries
    • React NativeFrameworks

Location

San Francisco's Potrero Hill is centrally located allowing access to great restaurants, bars, and neighborhoods both in the city and around the Bay.

What are Discord Perks + Benefits

Discord Benefits Overview

We think it is important to always be taking care of our team so here are a few of the perks and benefits we offer:
- Medical insurance including Health, Dental, Vision
- Parental Leave and fertility benefits
- Transgender benefits
- Sponsored Employee Resource Groups and Special Interest Clubs
- Daily lunches and unlimited snacks
- Monthly gym and fitness stipend
- Commuter Contributions of $270 a month (pre-tax)

Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have recently kicked off required unconscious bias training for the entire company in addition to deeper hiring manager and interview training.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive unlimited sick days.
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
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