Content Marketing
Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Zoom, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more!
Signs of traction
Over the last year and a half, we’ve achieved several significant growth milestones, including:
- Growing revenue by 5x while also delivering a 200+% NRR (net revenue retention)
- Tripling our customer base, with notable new customers including Zoom, Asana, Wynn, Color Genomics, and Restaurants Brands International in addition to existing customers like Etsy, Stripe, Monzo, Notion, and others
- Building out leadership in Sales, Marketing, Partnerships, and UX with SaaS veterans from Shopify, Atlassian, Flexport, and Stripe
- Growing the Assembled team by 5x (from 12 to 65 people)
- Launching several new product updates, including a revamped scheduling experience, agent scorecard, algorithmic scheduling automations, reporting API endpoints, and contact platform integrations
- Forming additional strategic partnerships with leading customer experience companies, including UJET, Five9, and MaestroQA
We’re looking for the writer of all writers, the storyteller to out-entertain them all, and an overall content genius. Too much to ask? We didn’t think so! We’re looking for a thoughtful, strategic, and creative thinker who sees Content Marketing as more than just writing words or publishing blog posts. In this position, you’ll be shaping our company story while also finding ways to establish Assembled as an authentic and credible (and helpful) thought leader. You’ll sit at the center of nearly everything, because words matter. This job is for the part-journalist, part-strategist who is hungry to build, lead, and write - a lot.
- Build out and manage our cross-channel, full-funnel content roadmap/editorial calendar, while also managing a team of freelancers and agency partners
- Create lots and lots of content in the form of website copy, webinars, campaigns, long-form content, social posts, podcasts, and anything else you can dream up
- Collaborate closely with Demand Generation, Product Marketing, Sales, and others to identify relevant topics that accelerate the buyer journey
- Experiment in all the ways you have time and energy for, which includes new channels, mediums, topics, and formats
- Play an active role in codifying our brand voice and tone, and educating others on how to execute in this style
- 3-5+ years of experience writing in the B2B space
- Excellent writing and copy-editing skills
- Top notch, world class writing and copy editing skills
- Excellent language, grammar skills
- A+ project management abilities
- Comfort with traditional methods; excitement to try new/emerging areas
- A little right brain, a little left brain - we love when creative meets data-driven!
Our team continues to grow and we are looking for new members to help us transform and elevate customer support. Our values are: act like a support agent, bias towards action, and 1% better each day! We support our team by offering the following benefits:
Monthly benefits:
- $100 Community Support Agriculture (CSA) credit
- $50 Assembled user credit
- $100 professional development/general wellness (fitness, mental health, or professional development)
General benefits:
- 401K through Guideline
- Dental insurance through Principal
- Health insurance through Anthem
- Parental leave
- Life insurance through Guardian
- Additional coverage (accident, hospital, and critical illness plan) through Voya
- Commuter benefits
- One time $300 credit for improving your home workspace
Office Perks:
- Weekly catered lunches (3 times a week)
- Happy hour every other week
- Cometeer Coffee