Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Director, Enablement Communications/Change Management

Location: TBD

The Director, Communications and Enablement Change Management is responsible for designing and executing the global communications strategy for enablement programs as well as overall departmental, and executive messaging. This includes managing internal enablement communications as well as leading the creation and implementation of change management strategies to support the organization’s strategies and growth.

In addition, the Director is responsible for program management and process effectiveness across the Enablement team, Enablement Communications and Change Management functions. This includes establishing and continuous improvement of business practices and processes supporting enablement efforts, raising the profile of the Enablement team and establishing standard enablement communications processes in close alignment with Corporate Communications. This leader will also work to ensure change is appropriately assessed and managed for our selling roles and across the Sales Operations team. The formal charter is to drive operational efficiency and effectiveness – partnering with the Enablement leaders and cross-functional groups to deliver programs and projects that enable us to operate as a cohesive, integrated team. This role reports to the Vice President of Global Sales Enablement.

This role will work closely and regularly with leadership to help convey the vision, progress, and current state of affairs for the enablement organization in a consistent, compelling, and transparent way. S/he will lead communications/change management efforts to support enablement change initiatives and ensure global enablement communications inform, educate, motivate and engage field employees.

This individual should have exceptional interpersonal skills, project management skills, and writing skills, with the ability to juggle multiple projects, work comfortably with leadership, and manage a team of change managers and communications.

Specific duties and responsibilities will be: 

Drive the operational readiness aspect of our enablement and communications strategy. Establish deployment plans and best practices for enablement projects and communications.

Drive and support operational meetings including Annual Cross team Goals, Budget Planning, Quarterly Business Reviews (QBRs), organization All Hands meetings, All Manager Meetings, staff meetings and other communication events.

Drive key initiatives for Enablement. These include enablement communications, change management assessments and cross enablement processes and programs. Requires defining and leading through influence cross-functional teams.

Specific Change Management functions: Provide strategic change management counsel on internal initiatives. This includes:

• Working with cross-functional teams (operations, sales) at the outset of change programs to enable understanding and effective use of change tools to drive successful employee adoption and engagement and achieve business goals
• Create supporting communications materials (FAQs, talking points, etc.) to help align leadership messaging
• Work with key stakeholders throughout ServiceNow to understand change implications and communications needs
• Drive change management best practices
• Create a comprehensive “snapshot” of change initiatives, relation to one another, business relevance, and field employee (sellers) impact
• Create messaging to support leaders and to engage employees

Specific Communications functions:

• Development of a global enablement internal newsletter strategy
• Provide strategic input on all global internal enablement departmental communications and announcements e.g. organizational changes to ensure messaging is aligned, consistent, and strategic
• Define Enablement communication and engagement model within Corporate Communications
• Partner with key sales leaders and stakeholders to align Enablement Communications with Business Objectives
• Standup global, repeatable processes and tools to support key existing Enablement Programs

Align across Enablement and Sales Operations on Change Management requirements and priorities and do a gap analysis on requirements.

Qualifications

Experience Required:

This person should have experience in both large, sophisticated tech company environments as well as small high growth companies. Candidate must have 10+ years of communications, project management and enablement experience in operational and program roles. Must have acted in managerial capacity with global responsibility. Experience driving organizational change and development. Must have experience building global communication plans to support business priorities. Ability to translate sales objectives into enablement goals and plans.

Change management experience in the context of sales and sales operations.

Demonstrated ability to collaborate with teams while maintaining focus on outcomes and/or removing barriers. Ability to work with senior management, peers and key stakeholders across multiple organizations, geographic regions and/or cultures.

The successful candidate will also demonstrate exceptional collaboration and communication skills. Will be detail-oriented, results-driven, cross-functional managerial, organizational and exceptional project management skills. Strong in PowerPoint and excel helpful.

Experience managing budgets and will respect corporate spending processes.

Knowledge of the enterprise software market landscape, enterprise cloud computing, Software as a Service (SaaS) delivery models is helpful.

Business communications experience a must

Education:

• Bachelor’s degree (BS/BA) Required
• MBA Preferred

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.