Together we’re building a company that will endure and products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.

Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Why We Need You

We’re seeking a Global Manager of PR to help drive forward, amplify and bring new ideas to our external communications efforts worldwide. The ideal candidate will have experience developing and executing impactful global communication strategies for companies in the B2B space, ideally in enterprise tech. Working as part of our highly supportive Comms and Corporate Marketing team, the successful candidate will have the chance to take the lead on strategic PR initiatives, oversee global agency management, partner with product marketing and community teams to develop company messaging and communication strategies, build relationships with tier one reporters, work with company executives, partner with our social and blog teams and be part of delivering an impactful integrated comms and marketing strategy.  This is a fast paced role in a growing company that has a great media presence. You’ll have the opportunity to develop your career and work with a team that has fun while working hard.

How You Impact Our Vision

• Play a lead in executing our global communications strategy, working closely with the Director of Communications to deliver on both our short and long-term communication goals and KPIs
• Oversee press material development to a high standard
• Support incoming PR inquiries and requests in concert with the global agencies
• Oversee the day-to-day activity of the PR agencies, ensuring that KPIs are met for the quarter and a steady flow of activity, idea generation and execution takes place, to a high standard
• Own end-to-end strategic PR projects that not only drive great publicity but also help feed the company’s demand generation and content machine
• Help build the comms team generate content to continuously deliver high value thought leadership to drive press coverage, awareness and website traffic
• Work closely with the social media, blog, content marketing teams to ensure content execution is closely aligned and meeting marketing goals.

About You

• 5-8 years’ experience in PR and Communications strategy and execution - in house or agency experience.
•  Experience launching products and driving campaigns, communication and go-to-market initiatives for tech B2B companies
• Sound understanding of media relations, showing an ability to develop narratives and pitch ideas that stand out and map to company narratives
• Someone with an eye for detail and an ability to write for business audiences
•  An ability to take story ideas from concept to launch – creating themes that can play through PR, social media, executive keynotes, general marketing, and internal messaging
• A great connector and communicator - an ability to think about how your work supports and connects to the work of other teams and vice versa.
• Everyone has a role to play in helping us build a truly integrated Marketing team!
• Sound knowledge of the media landscape, understanding the nuances between different regions and reporter beats, and driving the most from our PR agenciesFantastic organizational skills and an ability to balance the big picture with getting the smaller, equally important things right.

PagerDuty offers:

- Competitive salaries and company equity

- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family

- Generous parental leave

- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave

- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.

- Paid employee volunteer time - 20 hours per year

- Bi-annual company wide hack weeks

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.