Marketing Communications Specialist at Wish

| San Francisco | Remote
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Company Description

Founded in 2010, Wish has quickly grown to become one of the world’s largest e-commerce companies. With 500 million users, 1 million merchants and over 200 million items in our marketplace, it’s no wonder that Wish is the #1 shopping app in 40+ countries on the Google Play store & #1 shopping app in 20+ countries on Apple App Store. Wish is also the most & best reviewed shopping app (#1 on Google Play & #2 on Apple App Store).

Our WishX team embodies the company’s approach to innovation. It functions as an internal incubator for new business ideas and is empowered to take calculated risks, think creatively, and embrace different perspectives. By constantly iterating and deploying, we have the freedom and flexibility to try out new ideas and work toward the best solutions.

We have the following exciting opportunity within the WishX team as a Marketing Communications Specialist.

Job Description

We are seeking an empathetic and tech-savvy marketer to sit on cross-functional WishX team focused on customer retention and success. The ideal candidate will have a blend of strategic communications and marketing backgrounds and experience collaborating with both technical and creative teams. This candidate will have a sharp understanding of email marketing, social, and in product marketing and be able to triage and create connections strategies within the right channels. He/She will bring a tremendous passion for Wish’s mission, empathy and understanding of our community and a go-getter approach. This role will bring together traditional product marketing and communications skills to promote trust and transparency; ultimately enabling stronger community connections, with a primary focus in the B2B realm. 

Responsibilities

  • Create efficient marketing materials that are distributed to customers, including emails and brochures. They may also work with design teams to create other materials such as videos and white papers.

  • Distribute marketing materials through the appropriate channels. Research both online and offline channels to learn how to best distribute marketing materials for maximum exposure.

  • Track metrics such as customer engagement and conversion rates to identify ways to improve during future marketing campaigns. Report on campaign performance and analyze data and create presentations on that analysis to deliver to upper management.

  •  Set up interviews as part of a marketing campaign. This involves contacting customers and partners.

  • Act as primary communications champion for Wish’s B2B marketing/advertising and sales functions as well as Comms. Candidates should have a strong attention to detail, be execution oriented, thrive in fast-paced, high-intensity environments, have strong business acumen, superior verbal, analytical and writing skills, and should be enthusiastic, well organized and team focused. Strong interpersonal and communication skills and a good sense of humor are essential.

  • Work in partnership with channel owners (Community Center, blog, social, CX, email) to define the editorial approach and messaging, then manage campaign-related feedback to the business to inform decision-making and future comms.

#LI-SH1 

Qualifications

  • 4+ years experience in marketing or communications, at world-class tech company or startup. 

  • Best-in-class verbal and written communicator. Strong writing background and editorial acumen are a must.

  • Ability to work within a matrix, solve problems and influence cross-functional teams

  • Experience managing cross-functional teams

  • Been exposed to product strategy, design and development principles and processes

  • Managed creative agencies and led creative production experience a plus

  • Conducted, synthesized, and applied user insights, research, and testing to marketing strategy

  • Marketing software (Campaign Monitor, Google Analytics, Hubspot)

  • Email marketing software (Mailchimp, Campaigner, Campaign Monitor)

  • Microsoft Office Suite (Word, PowerPoint, Outlook)

  • Data analytics tools (Excel, Tableau)

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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Technology we use

  • Engineering
    • AWS (Amazon Web Services)Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

How do you collaborate with other teams in the company?

We do a lot of cross-functional work with other teams to create promotions, campaigns, articles, social media content, videos, and more. We also provide regional insights to stakeholders and exchange ideas to help grow each market. I love looking back and seeing how much my role has evolved since I started working at Wish!

Tania

Localization Manager, Spanish

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.

Vitaliy

Manager, Software Engineering

What's the biggest problem your team is solving?

My role as a Brand Protection specialist at Wish revolves around reviewing and actioning on merchants that infringe on our Intellectual Property policy. My work will hopefully create a fair and trustworthy platform for both our users and merchants.

Miguel

Brand Protection Specialist

What are Wish Perks + Benefits

Wish Benefits Overview

Here at Wish, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, Wish covers 100% of insurance premiums for full-time employees and their dependents. And that's not all! In addition to our amazing benefits, we proudly offer many perks like fitness reimbursement, flexible work hours, generous paid time off, Wish cash, an ESPP program and many more...

Culture
Partners with Nonprofits
Wish proudly partners with Black Girls Code, University of Waterloo WiCS and Women Who Code through volunteering and hosting events.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Coming soon!
Diversity manifesto
Diversity Employee Resource Groups
Our Wish Employee Resource Groups, or WERGs as we call them, are employee-led organizations that help build awareness, educate and drive inclusivity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Mental Health Benefits
Employee Assistance Plan - Up to 5 in-person visits with a trained professional, per issue. Additional online benefits include legal, financial, childcare, and parental leave resources.
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Breakfast pastries.
Fitness Subsidies
Wish offers a fitness allowance.
Home Office Stipend for Remote Employees
New! All full time employees are eligible to receive a monthly work from home stipend.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
Customized development tracks
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