Postmaster

| San Francisco | Hybrid
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With Wish sending billions of emails every month, our deliverability team makes sure our messages make it to users inboxes. This work involves remediating blacklists, identifying problem accounts, and working with ISPs to develop new strategies with our email program. We’re looking for a Deliverability Specialist to take our email program to the next level, building out industry relationships and helping us keep on top of the latest changes in the space.

Responsibilities

  • Manage relationships with third parties to bring cost-effective results to the company, including SaaS providers, ISPs, and industry groups.
  • Develop processes and tools to keep Wish off blacklists.
  • Collaborate with the infrastructure team and the product team to understand the impact of deliverability on core company metrics, and guide relevant projects to success.
  • Attend and participate in global industry events such as M3AAWG, EEC, and others.
  • Stay on top of deliverability metrics (open rates, CTR, inbox rates) to ensure the best performance at all levels of email sending, from product campaigns down to individual IP reputation.

Requirements

  • An understanding of the foundations of email, including FBL, DNS, SPF, DMARC, and other core infrastructure.
  • Experience using tools for email reputation management (EmailAnalyst, Abusix, SORBS) and services used to provide the best results (e.g. ReturnPath).
  • Knowledge of email regulations e.g. CAN-SPAM, GDPR, and other local variations.

Preferred

  • 3+ years experience in email deliverability or relationship management.
  • Experience using analytical tools to gain insights into data (SQL, Excel, Tableau, etc).

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

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Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

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