What We’re Looking For:

Sift is looking for a product marketing manager for Dispute Management, an exciting new extension of Sift’s product offerings that helps customers prevent chargebacks and recover revenue that would be lost to customer disputes. This is a high-visibility and strategic role where the right candidate will be challenged to think critically and execute against their vision.

What you’ll do:

• Serve as the functional business lead, accountable for building a plan and fueling growth for our newest product line
• Lead go-to-market initiatives for Sift Dispute Management, including creating target-based GTM plans, new business, cross-sell, and upsell plans, and defining sales/marketing plays
• Partner closely with product, sales, technical account management, and sales engineering to bring an objective-oriented, iterative approach to scaling our partner programs
• Build and maintain a set of foundational marketing assets (e.g. messaging/positioning documents, personas, white papers) and sales tools (e.g. pitch deck, trainings, playbooks, ROI calculators)
• Create and maintain competitive pricing strategies
• Keep your fellow Sifties up to date on the latest industry and competitive trends
• Serve as a primary evangelist (internally and externally) for the Dispute Management space by developing and communicating compelling thought leadership
• Start with the customer. Develop close relationships with important customers to better understand buyer motivations and perceived value

What would make you a strong fit:

• 3+ years of experience managing strategy and GTM efforts for a product / product line
• Experience working in the Digital Trust & Safety / online fraud prevention in a variety of roles
• Strong strategic mind and ability to recognize opportunity and prioritize efforts accordingly
• Strong visual and verbal storytelling skills
• Strong ability to motivate cross-functionally and drive deadlines
• Technical background with ability to get hands-on with the product: experience launching SaaS products in ML, identity, and/or security domains
• Curiosity, creativity, and a strong ability to distill complexity into crisp, easily comprehensible messaging
• Self-starter, high-energy, with ability to execute on business objectives
• Ability to multitask, change priorities rapidly and work through ambiguity with ease
• BS/BA with a proven track record of success or MBA from a Tier 1 institution

And extra credit goes to:

• 2+ years of PMM experience in B2B SaaS or Enterprise software
• Experience in chargeback or dispute management industry
• Based in the Salt Lake City, UT area

A little about us:

Sift is the leading innovator in Digital Trust & Safety.  Hundreds of disruptive, forward-thinking companies like Airbnb, Zillow, and Twitter trust Sift to deliver outstanding customer experience while preventing fraud and abuse.

The Sift engine powers Digital Trust & Safety by helping companies stop fraud before it happens. But it’s not just another anti-fraud platform: Sift enables businesses to tailor experiences to each customer according to the risk they pose. That means fraudsters experience friction, but honest users do not. By drawing on insights from our global network of customers, Sift allows businesses to scale, win, and thrive in the digital era.

Benefits and Perks:

• Competitive total compensation package
• 401k plan
• Medical, dental and vision coverage
• Wellness reimbursement
• Education reimbursement
• Flexible time off

Sift is an equal opportunity employer. We make better decisions as a business when we can harness diversity in our experience, data, and background. Sift is working toward building a team that represents the worldwide customers that we serve, inclusive of people from all walks of life who can bring their full selves to work every day.

This document provides transparency around the way in which Sift handles personal data of job applicants: https://sift.com/recruitment-privacy