Product Marketing Manager, Cross Product

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Bolt is on a mission to perfect the checkout experience for online retailers and make sure nothing gets in the way when shoppers decide to buy. Bolt's mobile-optimized checkout is coupled with a unique approach to fraud detection that approves more good orders. By converting more shoppers into customers Bolt has become the proven choice of customer-obsessed retailers.


Our Product Marketing team sits at the center of product, engineering, sales and design, combining deep product and industry knowledge to help drive product strategy. We’re looking for an experienced Product Marketing Manager to serve as the voice of our customers and help us reach the next stage of growth. The ideal candidate is a storyteller with deep customer empathy and a get-it-done mentality.


We're open to hiring in the following states: California, Utah, New York, Maryland, Texas, Maine, Washington, New Jersey, Connecticut, Massachusetts, Georgia, Florida, Colorado, and Nevada.


What you'll do at Bolt:


Own end-to-end GTM and launch efforts for cross-product release bundles, this includes coordinating market testing/validation and beta programs for seasonal release bundles, developing enablement tools, delivering sales training, through to leading the organizing external launch rollout to drive adoption across all Bolt product offerings to Bolt’s install base and new merchants.


Lead weekly cross functional launch meetings across customer success, product, professional services/implementation, and marketing.


Establish a standard framework and best practices for running beta programs and organizing market feedback from customers and sales to inform product roadmap and user experiences. 


As a marketer of innovative technologies, there will be ambiguity along the way, but you’ll have the opportunity to take on an influential role in shaping Bolt’s product concepts in partnership with PM.


What excites you:


You’re excited about supporting a wide range of activities throughout the product lifecycle: from defining market fit and alignment, mapping use cases, defining/improving merchant journey, developing joint value props and solution selling, marketplace reviews and feedback, to tracking KPIs.


What you'll own:


Define, measure and track adoption across all of Bolt’s products for our vibrant merchant install base and new merchants


Own quarterly merchant livestream production and content


Own monthly/quarterly product showcase


Monthly customer advisory boards - collaborating with customer success, product and customer marketing on defining agenda, content and customers


Customer reviews on marketplaces


Collaborate with customer success, product marketing and product ops to collect market feedback, synthesize and prioritize into the roadmap



Requirements:

  • 6+ years of product marketing experience from a B2B SaaS company 
  • Experience with customer segmentation and running qualitative research
  • Experience working with a sales team and developing sales collateral
  • Excellent communication skills; client-facing experience is a plus
  • Bachelor’s degree in business, marketing, or a related discipline; MBA is a plus
  • Background in eCommerce, compliance, or payments is a plus

Benefits:

  • Competitive Pay
  • Flexible PTO
  • Retirement plans
  • Phone & Wifi reimbursement
  • Work-from-home stipend
  • Comprehensive health coverage: Medical, dental and vision
  • Monthly wellness stipend
  • Paid parental leave
  • (Virtual) team events!

Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please let us know.

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Location

We're located in the heart of the SOMA with a quick walk to Union Square and awesome city views.

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