Promotions Operations Manager

| San Francisco
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ABOUT THE ROLE:
You'll be an integral part of Udemy’s Lifecycle team, managing a critical function of the marketing organization. In partnership with your team, you will be responsible for managing our global promotions calendars, working closely with cross-functional partners to ensure the executional success of our global promotions strategy. In partnership with your team, you will also conduct research to help us better understand our global markets and recommend ways we can better align our promotional strategy with their needs. The work you complete will have a direct contribution on the team’s pursuit of improving the customer journey and impacting long-term value for students.
 
ABOUT YOU:
You are extremely organized, comfortable managing timelines and deliverables for multiple projects at a time, identifying potential timeline or bandwidth issues upfront. You are capable of working cross-functionally. You are laser-focused on the customer and delivering positive experiences that align with Udemy’s goals and mission. You thrive in roles where you lead a project from start to finish, capable of identifying operational improvements or processes to increase efficiency. 
#LI-SD1

Own promotions workflow

  • Organize, manage, and maintain global campaign calendars in Asana
  • Work closely with Integrated Marketing team to convey the purpose and goals of our promotions (for writing creative briefs)
  • Sit in on campaign kickoffs to ensure cross-functional teams are properly briefed and set up for success
  • Contribute to ongoing improvement of internal processes, including the creation of relevant documentation and tracking with cross-functional teams

Support testing and experimentation:

  • Implement A/B multivariate testing to drive revenue-building activities
  • In partnership with your team, draft project briefs 
  • Understand test design and impact to user experience so that cross-functional partners can properly set up and execute

Promotion research and strategy:

  • Research and recommend different promotion strategies for our focus countries; work with country managers to understand which moments are most relevant for us to support with local campaigns
  • Uncover new student segmentation to target, using internal and external analysis

We’re excited about you because you have:

  • 5+ years of relevant experience in marketing, operations, or project management
  • Undergrad background in marketing, business, or quantitative field (preferred)
  • Project management, communication, and cross-functional collaboration skills are essential
  • Analytical skills and an ability to think globally
  • Creative problem-solving skills to anticipate, troubleshoot, and find effective solutions
  • A positive attitude and strong desire to learn!
  • Knowledge of Asana is a plus but not a requirement

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HiveDatabases
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

SOMA

An Insider's view of Udemy

How would you describe the company’s work-life balance?

I’ve been really impressed by the work-life balance at Udemy. Each team has the freedom to choose a schedule and system that works for them. Everyone is committed to the success of their team and Udemy as a whole, and this flexibility and trust enables each of us to work in a way that helps maximize our impact.

Katie

Full Stack Web Development Software Engineer, Instructor Loyalty

How do you collaborate with other teams in the company?

As a member of the Marketing Efficiency Decision Science team, I help determine how Udemy can invest money efficiently. We partner with all levels of the Marketing and Finance teams to align our goals and drive implementation. We also work with the Data Products and platform team to ensure we utilize the most robust models and architecture.

Silvia

Data Scientist II

How does the company support your career growth?

Udemy provides me with daily opportunities to grow as an engineer. My manager genuinely cares about my career plan and professional growth. In every project that we’ve chosen for me to work on, I had the chance to improve my weaknesses and demonstrate my strengths. It is so important to feel valued at work, and Udemy has been doing a great job.

Duygu

Senior Staff Engineer

How do you make yourself accessible to the rest of the team?

My philosophy goes beyond normally scheduled one-on-ones, which I regard as simply guaranteed check points. I have a truly “interrupt me anytime” policy, so my staff feels comfortable enough to talk with me at any moment. My team is my work-family and, as with my own family, it is a top priority for me to be there to support them.

Justin

Senior Data Science Manager

What are Udemy Perks + Benefits

Culture
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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