Senior Manager, Consumer CRM Marketing at DoorDash

| San Francisco
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About the Role

As the Senior Manager of Consumer CRM you will manage a team of Marketers responsible for managing the entire Consumer customer lifecycle through email, SMS, push notifications and in-app messaging. You will inspire a team, own business metrics and collaborate with all parts of the business to create and execute CRM strategies that move metrics and surprise and delight our customers.

What You’ll Do 
  • Coach and manage a team of marketers to deliver against business goals 
  • Drive the CRM strategy and overseeing the operation process of email, SMS and Push while driving towards the identified business goals and metrics (on-boarding, retention and loyalty)
  • Oversee personalized CRM campaigns across the customer lifecycle including automations and ad hoc communications 
  • Create the CRM strategies to achieve business results and improve the customer journey 
  • Establish a strong working relationship with cross functional stakeholders in our Product, Operations, Strategy, and Analytics teams
Qualifications 
  • 7+ years experience in the customer marketing, customer communications, or customer engagement with 3+ years managing teams 
  • Strong analytical skills; able to create data-driven marketing strategies and campaigns end to end
  • Strong stakeholder management and interpersonal skills
  • A record of business results through testing and deploying marketing campaigns across channels
  • Passion for customer experience and increasing the value of customers 
  • Experience managing and implementing effective loyalty programs
  • Familiarity with CRM technology including ESPs, segmentation tools, and complex data structures and systems
  • Extremely organized, dependable, self-motivated & ability to multi-task 
  • Bachelor’s degree or equivalent experience
Why You’ll Love Working at DoorDash 
  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. 
  • We are strategic - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. 
  • We are customer obsessed - We are committed to our clients and connected through our vision of “Delivering Good” 
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits 
  • You will be proud to say that you work for DoorDash and will know that the work you do brings joy to our clients every day 
About DoorDash

Founded in 2013, DoorDash is dedicated to growing local economies and empowering new ways of working, earning, and living. DoorDash has become the fastest-growing last-mile logistics company in the U.S., growing 250% year-over-year. DoorDash has distinguished itself by partnering with nearly 90 percent of the top 100 U.S. restaurant brands who offer on-demand delivery, expanding to over 3300 cities across the US and Canada. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the resources, and opportunity to excel.

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Location

Our office is located in the SOMA district, walking distance to many restaurants, bars, and public transportation.

What are DoorDash Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
DoorDash reimburses employees up to $75 per month on fitness activities.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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