Senior Manager, Consumer CRM

| San Francisco
About the Role

As the Senior Manager of Consumer CRM you will manage a team of Marketers responsible for managing the entire Consumer customer lifecycle through email, SMS, push notifications and in-app messaging. You will inspire a team, own business metrics and collaborate with all parts of the business to create and execute CRM strategies that move metrics and surprise and delight our customers.

What You’ll Do 
  • Coach and manage a team of marketers to deliver against business goals 
  • Drive the CRM strategy and overseeing the operation process of email, SMS and Push while driving towards the identified business goals and metrics (on-boarding, retention and loyalty)
  • Oversee personalized CRM campaigns across the customer lifecycle including automations and ad hoc communications 
  • Create the CRM strategies to achieve business results and improve the customer journey 
  • Establish a strong working relationship with cross functional stakeholders in our Product, Operations, Strategy, and Analytics teams
Qualifications 
  • 7+ years experience in the customer marketing, customer communications, or customer engagement with 3+ years managing teams 
  • Strong analytical skills; able to create data-driven marketing strategies and campaigns end to end
  • Strong stakeholder management and interpersonal skills
  • A record of business results through testing and deploying marketing campaigns across channels
  • Passion for customer experience and increasing the value of customers 
  • Experience managing and implementing effective loyalty programs
  • Familiarity with CRM technology including ESPs, segmentation tools, and complex data structures and systems
  • Extremely organized, dependable, self-motivated & ability to multi-task 
  • Bachelor’s degree or equivalent experience
Why You’ll Love Working at DoorDash 
  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. 
  • We are strategic - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. 
  • We are customer obsessed - We are committed to our clients and connected through our vision of “Delivering Good” 
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits 
  • You will be proud to say that you work for DoorDash and will know that the work you do brings joy to our clients every day 
About DoorDash

Founded in 2013, DoorDash is dedicated to growing local economies and empowering new ways of working, earning, and living. DoorDash has become the fastest-growing last-mile logistics company in the U.S., growing 250% year-over-year. DoorDash has distinguished itself by partnering with nearly 90 percent of the top 100 U.S. restaurant brands who offer on-demand delivery, expanding to over 3300 cities across the US and Canada. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the resources, and opportunity to excel.

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Location

901 Market St, 6th Floor, San Francisco, 94103

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