Senior Manager Customer Marketing

| San Francisco
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Senior Manager Customer Marketing

ELEVATE CUSTOMER MARKETING PROGRAMS TO ENHANCE THE CUSTOMER EXPERIENCE

As Senior Manager Customer Marketing, you will be responsible for helping to build and execute a world-class customer marketing function at Sisense. The ideal candidate is passionate about building relationships with customers, working with them to bring their innovative and inspirational stories to market, and engaging them in programs that drive mutual success.

The right candidate is an experienced marketing professional with proven success delivering key outcomes from Customer Marketing programs. Ideally, the candidate has related experience in Product Marketing, Competitive Intelligence or other functional areas that demonstrate ability to connect analytics technology to business value. You should enjoy working in a fast-paced environment and have demonstrated strong leadership skills, creativity, and strengths in marketing messaging, positioning and operationalizing Customer Marketing programs. This is a great opportunity to develop and enrich the Customer Marketing  function in a highly dynamic, fast-growing company.


WHY YOU SHOULD JOIN OUR TEAM:

This is a unique opportunity to join a company in it’s growth/pre-ipo journey. In this role you’ll report to the VP of Product Go-to-Market and have overall responsibility for developing the Customer Marketing strategy and overseeing the execution of all customer marketing initiatives across the business.

Additionally you will have the opportunity to work with experienced leaders across Sisense that are driving the company and product strategy to support the substantial growth the company is delivering. 

HOW YOU’LL RAMP:

By Day 30...

  • Learn about Sisense’s values and culture, understand the Sisense product, target markets and buyers, key personas, pains points, and key messages
  • Participate in existing customer programs and initiatives to better understand the Sisense customer community
  • You’ll have begun to build solid relationships with stakeholders across Sisense 

By Day 60…

  • Collaborate with the wider global marketing team on customer stories, case studies, and  customer advocacy programs
  • Coordinate with internal teams to align advocacy outreach and engagement with Customer Success, Product and Sales motions
  • Set the customer marketing strategy together with internal stakeholders and elevate our customers and customer stories with their best interest in mind

By Day 90…

  • Contribute in the development of supporting content for customer advocacy and reference programs
  • Recruit new customers into advocate programs, build relationships with them, and drive their ongoing engagement by aligning activities that map to their interests and priorities
  • Developed effective management and tracking of customer programs, customer referenceability status, preferences, activities, and measurable impact to revenue

WHAT YOU’VE ACCOMPLISHED… SO FAR:

  • Successfully produced high quality, engaging and impactful customer stories and videos
  • Built and managed robust customer reference or advocacy programs
  • Successfully implemented and leveraged advocacy and reference software tools
  • Effectively managed and prioritized projects across multiple teams, and collaborate with various stakeholders
  • Built relationships and worked with various customer profiles, job functions and levels
  • Experience supporting buying cycles across mid-market and enterprises accounts
  • Developed a relentless focus on customer advocacy and infuse voice-of-the-customer into marketing programs and messaging
  • Drove higher engagement in, and frequency of participation in advocate activities
  • Assertive team player and leader with the ability to positively influence cross functional teams to drive deliverables
  • Proven success with persuasive communication/negotiation within cross-functional team settings
  • Ability to take complex ideas and simplify them in a way that’s easy to understand
  • You've already seen success in a similar role!

 ABOUT SISENSE:

  • We're a passionate, venture-funded team with more than 2000 customers, including Nasdaq, GE Healthcare, Honda, Verizon, and Philips working out of our office in Midtown.
  • We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
  • We have close relationships with our customers.
  • We’ve been recognized by Comparably, Glassdoor, and Gartner for our amazing company culture.
  • We have super high customer retention — better than best in class SaaS companies.


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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQueryLibraries
    • HighchartsLibraries
    • LeafletLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • GraphQLFrameworks
    • apolloFrameworks
    • MobxFrameworks
    • RabbitMQFrameworks
    • Apache CordovaFrameworks
    • iOS SDKFrameworks
    • Android SDKFrameworks
    • IonicFrameworks
    • MongoDBDatabases
    • RocksDBDatabases
    • SeismicCMS
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • latticeProject Management

Location

CA

An Insider's view of Sisense

How would you describe the company’s work-life balance?

I've never had better work-life balance than I do here! We have a flexible hybrid work model that allows employees to take control of their own schedule. Sometimes I start my day late or schedule appointments around my meetings but then there are days I work until 8 or 9pm because I need to meet with Sisensers in APAC. I love the flexibility

Susanna

Global Diversity & Inclusion Manager

How has your career grown since starting at the company?

Coming from a smaller company, Sisense gave me the opportunity to work with a number of different tools and applications that I previously never had exposure to. My manager trusted me with projects that reached different areas of the business which allowed me to showcase what I’m truly capable of.

Dennis

Team Lead, IT Support

What is your vision for the company?

My vision for the company is to grow a diverse and professional community of builders who will moonshot their career and accelerate our growth. We strive to empower Sisensers to be their best selves and do their work!

Vicki

VP Culture & Communications

What kinds of technical challenges do you and your team face?

Delivering an effective BI solution requires data modelling, product customization, and our API to meet customer requirements. With quick access to dedicated R&D mission teams and loads of experience from colleagues, I know that everyone is committed to overcoming these technical hurdles, and this directly contributes to our customers' success.

Chad

Enterprise Business Intelligence Consultant

What are Sisense Perks + Benefits

Sisense Benefits Overview

Sisense Inc. offers a comprehensive benefits program to all eligible employees. Employees are eligible to enroll in the various plans on the date of hire, within 30 days of a qualified life event, or annually during the open enrollment period. We are confident that you will find this benefit package of great value to you and your family.

Medical, Dental and Vision plans, health savings account with employer contribution, flexible spending account employer paid long term and short term disability, employer paid Life Insurance and AD&D Insurance, additional Life and AD&D insurance options, 401K Plan w/ employer match, 10 Paid Holidays, unlimited PTO, first Friday after each end of quarter we “Come up for Air” (mandatory), Internal Meeting-Less Days, health advocacy, employee assistance program, generous employee referral program, free stocked kitchens, WellSense programs that include yoga, workout programs, etc to promote healthy/happy employees, discounted tickets (ticketsatwork), paid parental leave, pretax parking/commuter benefits (NYC), Paid Parking (AZ), Employee Experience Program that includes monthly/quarterly events like happy hours, employee outings, summer party, holiday party.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications

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