Senior Manager, Social Impact
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.
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As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.
Accommodations & Accessibility
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OVERVIEW
We are currently seeking a Senior Manager, Social Impact to manage our social impact program, Instacart Serves. This role will play an important role in developing, executing, and growing the Instacart Serves program both internally and externally.
ABOUT OUR TEAM
Instacart Serves aims to nourish its communities by helping to remove barriers to food access and enriching the lives of our communities through an annual volunteer week of service, grocery donations, disaster relief, and giving campaigns. In 2020, Instacart donated 5.5 million meals to communities in need and we are continuing our work aligned to fighting food insecurity and demonstrating our commitment to responsible citizenship.
This role reports to the Director of Brand Communications and is based out of San Francisco. Brand Communications is part of the larger Instacart Communications organization - a cross-functional group of experts who work across 4 pillars of Corporate, Brand, Shopper and Employee Communications to reach across the aisles, telling the Instacart story to our customers, shoppers, current and future employees, advertising partners and retailers.
Key Responsibilities
- Partner with the Director of Brand Communications to set the future strategy for Instacart Serves with an emphasis on brand community support and brand reputation across the causes of food insecurity, supporting historically marginalized communities and disaster relief.
- Grow and maintain relationships with Instacart non-profit partners with regular check-ins and strategic sessions to ensure Instacart is a forward-thinking partner, is dialed into cause campaigns, and achieves fundraising commitments.
- Develop relationships with new organizations and proactively identify new opportunities for Instacart to expand and scale our giving and philanthropic efforts to demonstrate our commitment to our communities.
- Work cross-functionally with Communications, Brand Marketing, Product, Product Marketing, Engineering, Legal, HR, BD, Sales, Policy, Retail, and Diversity & Employee Belonging on cross-functional initiatives, campaigns, and launches and well as identify areas where Instacart Serves can drive value to increase stakeholder impact.
- Develop quarterly consumer-facing #GiveFromTheCart campaigns in support of Instacart’s primary impact goals.
- Manage employee volunteering platform, leading internal campaigns to promote company-wide volunteerism around cultural heritage months, relevant cultural events, etc. as well as track volunteer metrics to demonstrate our impact in the communities that we live and work
- Lead the development and execution of Instacart’s annual employee Week of Service, food drives and proactively identify new ways to grow employee engagement around Instacart Serves, partnering with the Director of Employer Brand and Employee Communications.
- Vet and respond to all internal and external inbound charitable opportunities and donation requests.
- Represent Instacart Serves internally, acting as a resource to employees across the organization.
- Directly manage the Associate Manager, Social Impact.
Qualifications
- Bachelor’s degree
- 10+ years of experience in social impact/CSR, marketing, communications or related field, preferably with a consumer technology brand(s).
- Proven experience developing and executing effective social impact programs both internally and externally.
- Proven operator and project/program manager.
- Experience working alongside Communications, Marketing, Product, and Policy teams.
- Strong written and verbal communication skills; strong presentation skills.
- Proven ability to collaborate, influence, and build consensus with cross-functional stakeholders.
- Fundamental understanding of the strategic connection between consumer brand, social impact, and employee engagement.
- Ability to move from higher-level strategic thinking to detail-oriented tactical, outcome-driven execution.
- Proven experience executing, delivering, and scaling community programs.
ABOUT YOU
- Passion for social impact, volunteerism, and uplifting communities.
- Self-starter, highly proactive, and energetic team player who is deeply committed to quality and excellence.
- Output- and action-oriented
- High attention to detail and impeccable judgment.
- Highly collaborative, open-minded, feedback-seeking attitude with the ability to pivot as necessary.
- Ability to thrive in a fast-paced work environment, readily adapting to continually changing priorities, nuanced feedback, and aggressive project timelines.
- Outstanding time-management and prioritization skills, with the ability to excel at multiple priorities under short deadlines.
- Solutions- and output-oriented; you always come to the table with ideas for how to get to yes.
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