Course Hero
Course Hero's mission is to transform studying into a seamless experience for every course.
Redwood City, CA
Hybrid

Senior Social Media Manager

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Course Hero is scaling! Our Social Media Manager will develop and implement a creative social media strategy to connect with students, educators, and tutors across all social media channels. They will manage the production of engaging and creative content for cross-platform distribution. The social media manager will be responsible for crafting, curating, and scheduling content that engages Course Hero's audiences. They will build trust by delivering valuable information to help students, educators and tutors be successful while offering support throughout their learning journey.


This highly collaborative, creative person will also assess data to optimize and adjust strategies that yield optimal results. Working closely with teams across the organization, the social media manager will lead storytelling, audience development, and customer support strategies. The candidate should be a critical thinker, that’s resourceful and motivated to work in a fast-paced environment. They will also be responsible for evaluating and establishing a Course Hero presence on new platforms, where relevant.



This is a full-time role located in Redwood City, CA.


Here are some ways you’ll make an impact:

  • Develop a strategy to support Course Hero’s business goals, engage target audiences and ultimately improve awareness of the brand
  • Craft social media copy and produce compelling visual content to promote learning, announce product features, share news, and support campaigns
  • Manage daily operations of Course Hero social media properties including analytics and customer support
  • Collaborate with customer support to ensure that all queries are responded to in a thoughtful and timely manner
  • Collaborate with communications, marketing, creative, and educator engagement teams, to best represent the brand
  • Develop timely, relevant content in response to trending, cultural and industry-related moments
  • Develop data reports, monitor performance, assess metrics, and regularly report results to the broader team, ensuring growth of the community
  • Implement best practices and benchmarks for team operations
  • Work with vendors and channel partners at Facebook, Instagram, Twitter, YouTube, Pinterest, LinkedIn, and others

Are you our next Social Media  Manager?

  • 5-7 years of relevant social media experience, working with consumer-facing brands
  • BA degree in a related field – marketing, creative, communications or journalism
  • Excellent photography, video and graphic editing skills. Confident working with Adobe Creative Suite, Final Cut, Mojo, Canva and other visual and audio editing tools
  • Experience with data and measuring social media through a range of tools
  • Excellent written and verbal communication skills
  • In-depth knowledge of the creative and technical specs for each platform

Bonus Points:

  • Detail oriented with outstanding organizational, analytical, and creative problem-solving skills
  • Effectively engaging with social media platforms and have an existing social presence
  • Produce engaging content in a fast-paced environment
  • A willingness to embrace change, feedback and to adapt strategies on the fly
  • Curiosity to explore new ideas and experiment with tools and resources
  • Passion for pop-culture, education, and current affairs identity

Benefits & Perks:

  • Competitive salary and stock options
  • Full medical coverage (medical, dental, vision)
  • 401(k) program with match
  • Education Reimbursement
  • Quarterly team events and outings (Sporting Events, Escape Rooms, Go-Kart Racing, Karaoke, Bowling and much more)
  • Free lunches twice a week, on-site cafe discount, plus an endless snack and drink supply
  • Onsite gym – Pacific Shores Center – Classes – Pool – Spa – Rock Wall - Massages
  • Commuter benefits, shuttle service from Redwood City, and cell-phone allowance
  • Local move benefit to move within 10 miles of our office
  • 8 hours per quarter paid time for volunteering for a cause of your choice
  • Front row seat to Master Educator lectures – check out our Lecture Series videos

Equal ​Employment Opportunity Statement ​(EEO)

We are an equal opportunity employer and value diversity and ​inclusion within our company.  ​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.

 

About Us:

At Course Hero, we have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!


We are not the only ones that think we’re onto something big. Course Hero has been recognized as one of the 2021 Top 100 Best Places to Work in the Bay AreaTop 50 Best Paying Companies in the Bay AreaTop 100 Most Transparent Companies, and in the Top 50 Most Transformational Companies in Education Technology. Read up on some of our recent news coverage, blog, and learn more about us to see what it is like to work with our team. 

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What are Course Hero Perks + Benefits

Course Hero Benefits Overview

We foster a culture that promotes a healthy work-life balance and encourages wellbeing and personal development. Our employees are fans of our virtual-first work environment (bye bye commute), employee experience that extends beyond the office and holistic wellness, health, family planning and leave benefits. Check out our perks and benefits to see how we care for our people.

Culture
Volunteer in local community
Course Hero employees participate in local volunteer activities, such as the Second Harvest Food Bank, Life Moves, etc.
Partners with nonprofits
Course Hero partners with non-profits like iMentor and continuously finds ways to volunteer or work together with others.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Course Hero has a dedicated wellness committee that sets up weekly and monthly events.
Team workouts
Course Hero has on-site yoga and fitness classes taught by other Course Hero employees.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Course Hero will match $1 for $1 up to $1,000 each calendar year to support a cause of your choice.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Employees receieve free lunch on Tuesday, Thursday.
Company-sponsored happy hours
Onsite office parking
We offer employees free parking in our parking lot.
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Our perks and benefits stem directly from employees themselves. Our People team sends out an engagement survey every quarter and make internal changes to our perks based on data stemming directly from our engagement surveys!

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