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MuleSoft Reliability Engineer
We are seeking a detail-oriented MuleSoft Reliability Engineer to join our team. This role is operations-focused, not development-focused, and is ideal for someone who thrives in a support and reliability engineering environment. This role is 100% remote supporting EST work hours.
Responsibilities:
- Triage, investigate, and determine root cause of MuleSoft integration issues.
- Escalate complex problems to the appropriate development teams.
- Ensure platform stability and performance across MuleSoft environments.
- Contribute to incident management, monitoring, and operational readiness.
- Cross-train and assist with support for other internal web applications as needed.
Qualifications:
- Experience in IT support, operations, or reliability engineering.
- Familiarity with MuleSoft or other integration platforms preferred.
- Strong troubleshooting and analytical skills.
- Comfortable in a non-development, support-centric role.
- Team player with the ability to collaborate and assist across functions.
Encora Santa Clara, California, USA Office
4988 Great America Parkway Santa Clara, CA , Santa Clara, CA, United States, 95054
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
