The Americas Partner Programs & Incentives Manager is responsible for helping to manage and support the evolution of the Zoom Reseller and Distribution Programs in the Americas region. In this dynamic and multi-faceted role, he/she will help maintain, support and grow the partner programs in the Americas. The Partner Programs & Incentives Manager will support and execute an annual compliance process to measure and monitor partners’ performance against program requirements. This role will also be responsible for enrolling new partners, managing the contractual process, and supporting other channel program initiatives as needed. The Partner Programs & Incentives Manager will be responsible for the creation of new partner incentives and tracking the performance working closely with Channel Operations. He/She will have experience in managing programs to support Software as a Subscription (SaaS) models including Renewals and will be required to work cross functionally to ensure successful adoption of these programs. This individual will use a data driven approach that also incorporates partner feedback and internal feedback to ensure an outstanding program and partner experience in a very fast paced, hyper-growth company.  

Responsibilities: 

• Americas Partner program support. Skilled at working cross functionally with a range of teams including sales, finance, legal, enablement, marketing, operations, product management, to support program definition and execution

• Manage and collaborate with sales, marketing, and GEO feedback on the program to drive future enhancements to the program to accelerate company growth and partner success

• Drive and manage program compliance annually in region, partnering with Channel Account Managers and Channel Operations

• Design, build and implement incentive programs to support partners globally, including rebates and special promotions

• Model cost structure associated with incentives and the return-on-investment

• Work with Channel Operations to build dashboards and reporting on success of incentives

• Manage partner contracting process in region

• Provide regional support for launching program updates, including communications and documentation, rules of engagement, benefits, and requirements

• Special projects as needed, in support of the Global Partner Programs organization 

• Own and report on partner performance and participate in regular business reviews with leadership and stakeholders

Requirements: 

• Min. 7-10 years of partner program experience in SaaS industry, including years’ experience directly advising and persuading, and negotiating at all levels of seniority 

• Experience of working with Reseller and Distribution Partners across multiple geographies 

• Strong experience modeling incentives and working with contra/opex budgets

• Strong project management and organizational skills

• Current experience in a high growth enterprise software company, with SaaS/Cloud business models

Skills: 

• Experience in managing and launching industry leading partner programs

• Demonstrated record of building and fostering durable business relationships 

• Strategic thinker with a sales mentality and a proven ability to execute strategy 

• Partner-based experience at an international SaaS company 

• Strong analytical and presentation skills 

• Excellent communication skills (verbal and written) 

• Strong leadership skills to achieve or exceed goals

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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