Associate Desktop Systems Specialist at RingCentral

| San Francisco
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Some people go to work. 

At RingCentral, you’ll change the way the world works.

 

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

 

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Information Technology (IT) Team to make sure we stay ahead of the competition.

  

Responsibilities: 

  • Implement IT solutions and processes working with IT Engineers, IT Specialists and relevant vendors and/or internal RingCentral departments to enhance and optimize the support provided to RingCentral personnel. 

  • Works with Human Resources and internal IT teams to on-board new personnel providing input into continuous improvement in the onboarding process. 

  • Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings 

  • Ensure RingCentral personnel’s IT environment and configurations are maintained and updated with regards to technology and in particular security policies and company standards. 

  • Assists in IT projects and working towards milestones. 

  • Provide improvement, and maintenance of IT Support services, processes and procedures. 

  • Provide service and/or technology leadership owning the direction and ensuring the roadmap of IT EUS service/technology. 

  • Provide support for IT shipping and receiving 

  • Maintain Assets and Asset Inventory 

  • Follow standard ITSM/ITIL processes and procedures 

  • Provide support for day to day troubleshooting of IT EUS related issues as well as move, add, change and delete requests coming through the Helpdesk ticketing system. 

  • Ensure there is priority and focus on support for the VIP and Executives in the company. 

  • Actively participate and be available for IT related escalations as required. 

  • Participate in user/equipment moves, repair/maintenance/support of IT EUS hardware (printers, PC’s, accessories, VOIP phones, mobile phones, A/V, etc.), software (MAC OSX, Windows 10, MS Office Suite, Virus and Spyware mitigation, RingCentral Meetings, RingCentral Glip, etc..), and applications (Office 365, Okta, Google Apps/Drive, etc.) 

  • Ensure standards are in place and updated for PC configuration of hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VOIP, desktop and mobile phones. 

  • Assist users in the operations of IT EUS hardware, software, applications and services 

  • Maintain asset information and management of owners end user devices 

  • Assist in the management of vendors such as Internet Service Providers, cable and satellite TV, networking and audio/visual providers. 

  • Maintain confidentiality and privacy in all dealings with owners and executives. 

  • Ensuring timely follow up and status updates until issue is resolved 

  • Provide communications on all escalated issues to management and other support teams. Document progress of escalated incidents. 

Qualifications and Skills: 

  • Currently enrolled in a degree program in Information Technology, CS, MIS, Business, or related field 

  • Ability to follow technical instructions and track completed tasks as related to assigned projects 

  • Technical trouble-shooting skills 

  • Ability to interact effectively with employees at all levels 

  • Ability to work flexible shifts including nights and weekends 

  • IT Hardware and software troubleshooting experience preferred  

  • Experience troubleshooting and supporting a mixed client computing environment of Mac, windows, iOS, Android (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc.) 

  • Understanding or can quickly ramp up with with troubleshooting and problem solving IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office 365, Google Apps/Drive, Box, Confluence, etc.) in relations to the impact on IT EUS services. 

  • Prefer experience supporting audio / video technology and equipment (Projector, Conference room TV, PolyCom, Apple AirServer/AirPlay, Mixer, RingCentral Rooms, etc.) 

  • Prefer Experience using corporate MDM Mobile Device management systems to support, image, and update client laptop and mobile systems 

  • Must be able to lift over 50lbs, carry desktops, laptops, printers, misc. computer peripherals 

  • Must be capable of navigating a push cart or hand truck. 

  • Ability to work with little or no supervision from direct manager 

  • Strong sense of urgency with an attitude of never giving up until the issue is closed to the satisfaction of the customer. 

  • Demonstrated analytics and problem solving skills 

  • Excellent customer service and communications oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach. 

  • Self-motivated individual capable of working in a face-paced, dynamic environment 

  • Detail and results oriented; skilled at both planning and hands-on execution 

  • Ability to excel in a team-oriented, collaborative, and fast-paced environment 

  • Strong documentation skills 

  • Time management skills required 

  • Excellent written, verbal, and presentation skills 

RingCentral’s IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job—planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

#LI-BH1

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. Nestled in the hills of Silicon Valley we're surrounded by the buzz of technology with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

Say hello to possibilities.

RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. We know our employees power our success and truly value putting our employees' health, wellness and opportunity, first. We value and foster career development, providing leadership training, education, workshops, and coaching for all employees. In addition, we offer flexible PTO and wide range of wellness programs to keep our employees well balanced and refreshed.

Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental, disability, life and pet benefits to keep you (and your fur friends) at your best! Our employees also receive access to Rethink - a global benefit providing tools and resources specializing in care for children with learning, social or behavioral challenges. We champion all of our working parents and families with paid parental leave and new parent gift bags.

- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
- 401K match and ESPP
- Flexible PTO
- Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
- Paid parental leave and new parent gift boxes
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Rocket Lawyer services that provide legal advice, document creation and estate planning
- Employee bonus referral program

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Our culture values employee-led committees and groups that host fun and engaging events ranging from yoga classes, radio shows, cooking classes and more!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
In purposeful collaboration with our hiring team, our DEI leaders focus on creating a diverse, unique and inclusive environment that reflect across our employee base and management team.
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Pan-Asian Network & more, these employee-led ERG’s are a unique part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
Take a break during the day to do your mind and body some good! RingCentral wellness programs offer virtual fitness classes like yoga, zumba & bootcamp. We also host an annual, global relay!
Mental Health Benefits
Our employees have access to 1:1 wellness coaching, Headspace, TaskHuman along with Listening & Healing sessions with other employees to foster a culture of understanding, belonging and inclusion.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
RingCentral offers stock options as a benefit that vest on a quarterly basis.
Employee Stock Purchase Plan
All FTE receive access to purchase company shares at a discounted price.
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Flexible Work Schedule
We're changing the way the world, works. We offer a flexible work schedule in a hybrid and work from anywhere environment.
Remote Work Program
RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
Return-to-work program post parental leave
Company sponsored family events
RingCentral sponsors family oriented events and activities.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our "SaaSy" women leadership ERG offers mentor and mentee programs for our employees to learn from each other, share lessons, experiences and foster new and inspiring work relationships at RingCentral
Online course subscriptions available

Additional Perks + Benefits

We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs -
offering a wide variety of perks that fit our pillars of wellness: physical, intellectual, emotional, social and financial

What makes our perks special is that they are constantly evolving and adapting to our growing teams - highlighting and celebrating what makes us unique.

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