Business Operations Manager at TripActions

| San Francisco
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ABOUT THE ROLE

At TripActions the Business Operations team works at the intersection of the most important issues facing the company. It is a small, well-rounded group, that works closely with senior leadership across the company shaping and driving strategic, operational, and organizational improvements across the company, such as:

  • Business continuity plans and programs
  • Global expansion strategy and implementation
  • Driving Product Market fit in all new go-to-market regions
  • New revenue generation and protection programs
  • M&A evaluation and integrations 
  • Procurement and implementation of third-party tools and systems

In this role, you’ll work directly with leadership on strategic identification and prioritization of opportunities that will close existing gaps in the business and accelerate growth, including:

  • Help to build and scale operations globally 
  • Lead and manage cross-functional projects
  • Have strong communication and leadership skills, with the ability to work with both internal and external stakeholders
  • Use data-driven insights to drive decision-making

The ideal candidate will be very analytical, structured, detail-oriented with a sharp focus on building scalable operations, at ease in complex cross-functional environments and have an ability to work independently in a fast-paced and ever-changing environment.

RESPONSIBILITIES

Core responsibilities for the job include:

  • Defining long term financial and operational strategy
  • Designing and implementing an organizational structure to help scale global footprint
  • Identifying operational inefficiencies and implement solutions to improve global operations
  • Analyzing and reporting on competitive and regulatory threats to the business
  • Devising a data-driven approach to evaluating future customer growth initiatives
  • Understanding financial and operational risks and communicate these to leadership
  • Collaborating with counterparts in Marketing, Sales, and Product to grow company revenues
  • Acting as a trusted advisor to senior management by understanding, analyzing, and explaining key business drivers and financial results, identifying areas of opportunity and risk, and helping to develop strategies to address them
  • Developing KPIs and delivering actionable management reporting
  • Identifying and owning forward-thinking, strategic projects

QUALIFICATIONS

  • Bachelor’s degree (in Finance, Economics or Business Administration is a plus)
  • 5+ total years’ work experience, 2+ years’ experience in global operations at a fast-paced, hyper-growth company
  • Experience managing operationally-driven processes at large scale while leveraging product and technology
  • Direct experience building a strategy, launching it, and scaling it globally
  • Able to clearly develop and document processes
  • Able to develop a strategy, communicate it clearly, and get buy-in and support to execute
  • Able to work within a matrix, solve problems and influence cross-functional teams
  • Excellent communication skills and strong emotional intelligence; ability to coach and manage others and clearly share insights with cross-functional teams
  • Excellent analytical skills; competency in excel/google sheets is a must and familiarity with SQL a strong plus
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • SwiftLanguages
    • AngularJSFrameworks
    • SpringFrameworks
    • SalesforceCRM

Location

Right in the heart of Chinatown, SF - lots of hustle and bustle. We have great restaurants nearby and we're easily accessible by public transportation

An Insider's view of TripActions

How does your team reward individual success?

SHOUT-OUTS, SPIFFS, TEAM EVENTS. If you have top bookings - you get to wear the money jacket for the whole month!

Xander Garovi

Commercial Account Executive

How do you collaborate with other teams in the company?

There is a lot of collaboration, especially with Account Executives. We partner with them to find out the best strategies for outreach and how to best position the sell in order to optimize success in the deal.

Melissa Lord

Sales Development Representative

What are some things you learned at the company?

Being at TripActions has been the biggest learning experience in my career. One of the biggest things I’ve learned is adaptability. The company/team/role has changed so much from the time I’ve started and it’s been amazing to see it grow into what it is today.

Leighann Yamami

Senior Talent Acquisition Partner

What is your vision for the company?

Too often we blame technology for making our lives hectic and friction-filled - however, we fail to recognize, we are the ones creating the technology. TripActions is flipping the script, using technology to build real human connection.

Ryan Patrick O'Neill (RPO)

Senior Alliances Manager

What are TripActions Perks + Benefits

TripActions Benefits Overview

Competitive salary
Health: Medical, dental and vision
Food: Catered meals and drinks
Stock: Be invested in our future
Savings: Take advantage of our 401K matching
Travel: $2000 personal travel stipend to use on the app every year
Commuter benefits: Pre-tax benefit plus a $1000 yearly transportation stipend
People: Friendly, nice, and smart coworkers
Work/life balance: Take time off when you need it with an open vacation policy.
Location: WeWork located in the heart of SF

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Thursday. Employees get free lunch on Monday, Wednesday, Friday.
Professional Development Benefits
Diversity Program
Mentorship program
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