About us:

At Ginger, we believe that everyone deserves access to incredible mental healthcare. Our on-demand system brings together behavioral health coaches, therapists, and psychiatrists, who work as a team to deliver personalized care, right through your smartphone. The Ginger app provides members with access to the support they need within seconds, 24/7, 365 days a year. Millions of people have access to Ginger through leading employers, health plans, and our network of partners.

Ginger has been recognized by The World Economic Forum as a Technology Pioneer and by Fast Company as one of the Most Innovative Companies in Healthcare. 

About the Role:

The Operations team is responsible for continuing to scale our people, processes and infrastructure while maintaining efficiency and efficacy of our care experience for members and within the Ginger care team. The Business Operations (BizOps) team sits within the Operations function and reports to the Chief Operating Officer (COO). 

The Manager of Business Operations will play a critical role in the optimization of care operations (coaching and clinical), workflows, and systems, and provide analytical support across cross-functional initiatives. In addition, this person will be involved in identifying, driving, and strategizing on key strategic initiatives and has the unique opportunity to shape Ginger’s strategy and operations as a thought partner in our current period of hyper growth.

Responsibilities:

• Lead high visibility cross-functional projects to solve Operations’ most unique and challenging problems
• Identify, develop, and lead implementation strategic initiatives with tangible cross-functional impact across our care team and broader commercial business
• Identify areas for process improvement, establish first draft workflows that serve as blueprints for more scalable product solutions
• Steer our operations to scale and optimize capacity across the entire organization
• Analyze complex data sets in collaboration with partner cross-functional teams to provide insights and recommendations to leadership
• Build models to evaluate operational and strategic positioning of various projects
• Develop business cases, decision criteria and vendor evaluations to inform buy versus build infrastructure decisions
• Optimize data and reporting for the operational team, including the management and tracking of KPIs, metrics, budgeting, forecasting, etc.
• Collaborate cross-functionally across care operations, care services, product, commercial, finance, and people operations teams to push execution of key strategic initiatives

About you and Requirements:

• Strategic thinker and operational doer, trained in the art of breaking down complex problems and shipping simple solutions
• Generalist problem solver who is excited about exposure to varying types of problems
• Strong project manager who can focus on the essential, prioritize ruthlessly, dive into the details, and thrives in simplifying the ambiguous into actionable plans
• Entrepreneurial, resourceful, and accountable self-starter always asking “how might we…?” accomplish a goal, and ultimately measure outcomes
• Highly analytical and data-driven, comfortable with spreadsheets and dashboards, and the instincts to gather the right data to drive decisions
• Strong communicator and relationship builder with the emotional intelligence needed to enact change both within and outside the team 
• 4+ years of experience working in high-growth, fast-paced start-up environments or commensurate experience as a management consultant
• Strong operational foundations, specifically with a focus on supply chain management preferred
• Healthcare experience preferred, but not required