Business Systems Administrator
About the role:
Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of “The Best Remote-First Companies To Work for in 2022” by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history.
As a member of the Revenue Operations team at Aurora, you will own the evolution of our Gainsight Platform and help us transform our customer success processes and tools as we aid the newest releases of Aurora’s groundbreaking software. You will be the key driver in bringing new customer success initiatives to life via our tech stack by implementing new customer success processes that already drive some of the best net promoter scores in the industry.
We are a passionate and diverse team that aspires to be the best place for the best people and we’re looking for talented individuals to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!
What you'll do:
- Serve as a key member in the Revenue Operations team as a Gainsight Admin to assist the configuration and development of our Customer Success tools and applications
- Work with End Users and Solution Architects to craft processes and future state designs
- Build the technical controls and automation that enforce the corporate policies and procedures used to keep our confidential data secure
- Integrate our business intelligence and customer data with Gainsight, to better enable our CSMs with accurate and real-time customer engagement data
- Conduct user testing to verify that our processes and systems are designed and implemented to meet user requirements
- Assist in the technical training and development of key operational support members as part of team enablement
What we value:
- Gainsight administration, including Adoption Explorer and custom object level
- Direct experience with Customer Success, Support or Onboarding activities
- Deep knowledge of administering customer success business tools and processes
- Clear communication skills geared towards technical training for business power users
- 2 years of basic project management experience
Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!
For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.