About the Role

As the Business Systems Administrator, you’ll implement, maintain, and optimize our growing GTM tech stack with a major focus on SFDC and it’s connected technologies. You’ll build and maintain a partnership with GTM teams such as; Sales, Customer Experience, Finance, Partnerships, and Marketing. Working cross-functionally, you will identify gaps and provide technical expertise in scaling our systems, optimizing processes and procedures within each tool.

Responsibilities

Own Salesforce end to end ensuring best practices around automations, security & compliance, optimization, managed packages, and connected technologies.

• Evaluate, recommend, and integrate additional tools & technologies that support the GTM teams and optimize the current processes
• Responsible for all CRM releases, features & best practices
• Create and maintain internal documentation and processes
• Learn how business systems currently function and how they are used within Lattice. Use this knowledge to identify technical and functional gaps and areas for improvement
• Work with our IT and Security team to ensure our GTM tech stack meets a high security and compliance bar
• Work with team members to develop specifications and technical architecture for complex projects using a combination of out of the box features, 3rd party technology, and custom code

Qualifications

• 4+ years of SFDC experience in administration or operation
• Familiarity with tools like Outreach/Salesloft, Zoominfo/Clearbit, LeanData/ Chilipiper
• Salesforce Administrator Certification Required
• Marketo or tool similar experience not required but major ++
• Excellent Project management skills and ability to quickly problem solve
• Very strong communication skills 
• Salesforce CPQ experience a major ++

Why Lattice?

We are rapidly growing the number and size of customers we support, along with the scope of products we offer and the size of the engineering team. In scaling up along these multiple dimensions, a strong candidate will have the opportunity to take on outsized ownership and have a big impact on our success as a company.

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 1,900+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Centrally located FiDi office
• Flexible vacation/time-off policy

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive.  In an age where innovation is happening all around us, there's commonality – people are driving these changes. We offer a solution that helps companies put employees first. Lattice is a people management tool that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, and goal setting in a way that allows companies to focus on employee development, growth, and engagement. Since launching in 2016 we have grown to over 2750+  customers globally, including brands like Slack, Reddit, Glossier, and Asana.

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Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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