Cisco Meraki is searching for a Business Systems Analyst with a focus on Salesforce.com to join our Business Systems team based in San Francisco! As the fastest growing cloud networking team in the world, our products and technology are changing the face of enterprise networking and making cloud-managed IT a reality. At Meraki, we're busy simplifying powerful technology to free passionate people to focus on their mission.

We are looking for an advanced technical professional that can execute on system configuration, design business processes, and operate in an agile environment. As a strategic partner to the business, you will cultivate a deep understanding of their processes and act as a strategic consultant on their business systems needs. You will capture requirements, design and document technology solutions, configure solutions, and implement them leveraging software development lifecycle processes.

This role includes engaging with other analysts, project managers, developers, testers, and production support through each stage of the software development lifecycle. An experienced analyst, you will partner with all levels of the organization, lead others, drive results, proactively identify and resolve problems, and make challenging decisions. Are you ready to join our team?

What you'll do:

• Configure, customize and deploy to Salesforce.com and related tools
• Leverage your understanding of the business strategy and translate that into future proof technology solutions
• Extract business requirements from business stakeholders & build out functional/technical requirements and user stories for development teams.
• Work with development, QA, and production support teams to communicate, verify, test, and deploy the desired functionality changes
• Work with the business users to demonstrate system changes to validate all relevant business needs are addressed
• Manage multiple competing priorities through effective organization and communication

Requirements:

• Authorized to work in the US as a Citizen or Green Card holder
• 5+ years of relevant work experience with a technical focus in Salesforce.com administration and configuration for Sales Cloud and Service Cloud.
• Advanced in end-to-end Salesforce.com implementation - including building and updating custom objects, crafting custom fields, user profiles, formulas, validation rules, workflows, and approval processes
• Highly experienced within Agile & SCRUM environment
• Skilled communicator capable of tailoring messaging based on audience

Preferred Requirements:

• Experience programming in Apex or Java
• Solid grasp of data flows and Integrations to Salesforce and other custom systems
• FedRamp implementation experience
• Service cloud administration experience

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we don't just accept differences - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.