Chief of Staff, CEO

| San Francisco
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At Talkdesk, our leadership team is empowered to make bold moves and take calculated risks to shatter the boundaries of customer experience. Our customer obsession is fueled by a relentless dedication to innovation, accelerating our speed-to-market. The commitment and passion of our leadership is the core of the Talkdesk employee experience, driving a contagious excitement (inside and outside the company) to be a Talkdesker, to be a part of this incredible unicorn movement. Through words and actions, our executives have the freedom to architect every facet of their respective organizations while continuously improving the way that we rapidly scale to solve problems. They take pride in doing things a little differently and sometimes, in finding new ways to address old problems, and most importantly, in an innate curiosity that continuously moves Talkdesk forward.

Responsibilities:

  • Involved in a variety of projects spanning all parts of Talkdesk including internal initiatives, new market explorations, and leading a team for a few months before a new leader is found, etc
  • Provide a bridge for smooth communication between the CEO, and executives across Talkdesk, enabling effective cross-functional collaboration across the organization
  • Collaborate with other Talkdesk teams focused on Sales and Partnerships, FPA and Investor Relations, and Business Development
  • Aligning with the CEO on the vision and providing legal counsel across all business functions to achieve that vision.
  • Serve as a primary liaison between Talkdesk and its Board of Directors
  • Project manage Board meeting prep and creation of Board meeting materials
  • Provide a bridge for smooth communication between the CEO and execs across Talkdesk, enabling effective x-functional collaboration across the organization
  • Drive growth by driving business cadence – leadership offsites, monthly business reviews, weekly and monthly sales meetings
  • Successfully complete critical aspects of deliverables – setting agenda, drafting correspondence, and following up on initiatives to facilitate the CEO's ability to effectively execute on top priorities
  • Work with the CEO and Talkdesk’s PR & Communications team to prioritize inbound speaking and interview requests for the CEO
  • Prepare and present to internal and external audiences. Manage and drive company-wide meetings/ All-Hands
  • In the situations where CEO has multiple commitments, recommend best path and fill in for him as at the other commitment

Requirements:

  • 10+ years of relevant operating experience, with experience building teams
  • Experience managing complex projects and operations
  • Significant cross-functional project experience, working with many stakeholders, across departments, etc
  • Operating experience in multiple departments is ideal
  • Natural executive presence and comfortable working with senior leaders
  • Structured thinker with a strong bias towards problem-solving
  • Able to disagree and commit
  • An extreme growth mindset, driven by intense curiosity
  • Organizational and Process management skills to manage a wide range of incoming requests and responsibilities
  • Ability to create order and direction out of abstract and unclear information
  • Emotional intelligence and the ability to establish strong and trusting relationships
  • Excellent relationship building, communication and influence skills
  • Law degree is ideal

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.


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Location

535 Mission St, San Francisco, 94105

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