About us: 

At Ginger, we believe that everyone deserves access to incredible mental healthcare. Our on-demand system brings together behavioral health coaches, therapists, and psychiatrists, who work as a team to deliver personalized care, right through your smartphone. The Ginger app provides members with access to the support they need within seconds, 24/7, 365 days a year. Millions of people have access to Ginger through leading employers, health plans, and our network of partners.

Ginger has been recognized by The World Economic Forum as a Technology Pioneer and by Fast Company as one of the Most Innovative Companies in Healthcare.

 What you'll do:

• Manage the relationship with Ginger clients; including responding to inquiries from clients about Ginger’s service, troubleshooting issues for clients, etc.
• Work closely with other internal departments in support of clients
• Work with third-parties on behalf of clients, including consultants, eligibility vendors, etc.
• Maintain client-related documentation in all appropriate internal systems, including Salesforce.com
• Provide quarterly reporting to clients, conveying the value Ginger provides for the client and its employees
• Successfully execute client renewals

About you and requirements:

• Client-facing experience
• Previously been responsible for client relationships
• Familiarity delivering metric-based reporting is a big plus
• Confident, self-starter (willing to ‘jump in’ to the role and its duties)
• Comfortable with a fast-paced, high growth environment (able to handle a frequently changing environment)
• Independent (willing to roll sleeves up to figure things out, and dig to find what is needed)
• Healthcare/Benefits industry experience preferred
• this is a remote role