Client Onboarding Manager

| San Francisco
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Zumper is on a mission to make renting an apartment as easy as booking a hotel. With 75 million annual users across three brands (Zumper, PadMapper, Spaces), we’ve generated support from top-tier investors and recently raised $60m in Series D funding (of $140m total). We’re searching for passionate, hardworking people to build extraordinary products and revolutionize the rental industry. Jump aboard our rocket ship!
You will work at our HQ in the heart of San Francisco to help create the best experience in renting an apartment. You must be a highly effective communicator who is organized, efficient, and empathetic. Our support team loves helping our renters, and we show it in every message that we send.

What You Will Do

  • Account Management/Customer Success for our multifamily client relationships

Who You Are

  • You have 2-3 years of relevant work experience
  • Have a proven track record leading customer engagements with demonstrated ability to understand technical concepts, guide strategy and deliver positive results for customers
  • Excited about immersing yourself in the world of Sales Operations, technology, customer evangelism, and customer success
  • Have a history of owning customer relationships, including implementation, support and renewal
  • Experienced managing customer implementations across multiple stakeholders
  • Have previous B2B success experience or multifamily industry experience
  • Proficient with Salesforce.com or other CRM Systems and Excel
  • Creative, resourceful, detail-oriented, and highly organized

What We Offer

  • Great medical, dental, vision insurance options with 90-100% employee premium coverage
  • 401k plan + 3% company match
  • Stock options
  • Flexible vacation policy; work hard and take time when you need it
  • Mass transit/rideshare stipend
  • Health & wellness reimbursements
  • Catered meals and stocked kitchen with coffee, snacks and beverages
  • Team adventures and outings
  • Weekly insight into all major company metrics
  • Up to 12-weeks of paid parental leave

Life at Zumper
Zumper HQ is located in the heart of downtown San Francisco, next door to the iconic Transamerica Building. We have offices in Chicago, New York, Providence, and Scottsdale and are lucky to have 200+ team mates across the US.
We care deeply about diversity. We are fostering an environment that celebrates authenticity and enables you to be your best self. As an equal opportunity employer, we welcome all applicants regardless of gender identity or expression, sexual orientation, national origin, religion, marital status, veteran status, age, disability, or race. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the application or interview process, to perform essential job functions, and to receive other employee benefits (Please contact us to request accommodations.)
We are proud to have won awards from Inc. Magazine (2019 Best Places to Work) and SF Business Times (2020 Best Places to Work and 2019 Bay Area Workplace Wellness Award). 
Please note
Zumper does not accept unsolicited resumes from staffing vendors, recruitment agencies and/or search firms. Please do not forward resumes to our jobs alias, employees, or any other company location. Any submittals without a prior signed agreement will become property of Zumper.

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Location

Our office is located close to Bart which makes commuting easy for our employees. Additionally, we are surrounded by tons of restaurants and bars.

An Insider's view of Zumper

How does the company support your career growth?

My career is fueled by Zumper’s fast-paced culture and abundance of ownership. Here, I am empowered to be empathetic, communicative, systematic, and resilient. Who I am today is a testament to the trust and nurturing I received from the team – having started as an intern, I am now giving back through leadership and frameworks of my own invention.

Wandi Liu

Product Designer III

What are Zumper Perks + Benefits

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