Zumper is on a mission to make renting an apartment as easy as booking a hotel. With 70 million users (1 in 3 US adults) and 150 million visits, we are empowering people to rent smarter. Our success has generated support from top-tier investors for a total of $140m in funding (Series D). We realize that changing the way the world rents requires passion, bold ideas, and bright minds. Join us and build the future of renting, Today.

About This Opportunity

This position is for a customer success generalist focused on both resolving routine service issues and client outreach. This role will be crucial to creating the best experience for multi-family clients advertising on Zumper. You must be a highly effective communicator who is organized, efficient, and empathetic.

What You Will Do

• Research and resolve Tier II client issues in cooperation with technical, sales, and accounting office partners.
• Trouble-shoot a variety of technical issues with listings, lead delivery, and third party integrations. 
• Analyze advertising performance and recommend strategic adjustments.
• Proactively contact at-risk customers to find ways to improve performance for them.
• Directly contribute to the development and expansion of the client service strategy.

Who You Are

• A track record of using Excel or google sheets to understand large data sets by run Pivot Tables and formulas and use the findings to impact action and outcomes for clients.
• A strategic problem-solver who proactively identifies customer issues and is willing to go above and beyond to ensure customer happiness.
• An enthusiastic customer success professional with a high level of comfort and experience making outbound calls, establishing rapport, and conveying expertise over the phone.
• An analytical thinker with the ability to pull and analyze reports, complete service audits, and summarize findings succinctly.
• A self-starter who is curious about client problems and able to creatively and independently present solutions to a customer's unique business needs.
• Experience with Microsoft Suite, Google Suite, and database management preferred.
• Experience with databases, XML data, and SQL preferred.
• An Undergraduate or Associates degree and 1-2 years of experience in the multi-family apartment industry or tech is required.

What we offer

• 401k plan + 3% company match
• Stock options
• Great Medical, dental, vision insurance options with 90-100% premium coverage
• FSA, HSA, Life insurance, and Long-term Disability insurance
• Up to 12-weeks of paid parental leave
• Flexible vacation policy - work hard and take time off when you need it
• Health & wellness credits and hosted meditation sessions
• Home office set-up and internet reimbursements
• Group training and individual professional development support
• Team activities, game nights, and happy hours
• Weekly insight into company metrics
• Employee Resource Groups (Black Lives Matter at Zumper, Out at Zumper, and zWomxn) that create safe spaces for candid conversations

Life at Zumper

Zumper HQ is located in the heart of downtown San Francisco, next door to the iconic Transamerica Building. With offices in Chicago, New York, Providence, and Scottsdale, we are lucky to have 200+ team members across the US.

We care deeply about diversity and inclusivity. We are fostering an environment that celebrates individuality and enables you to be your best self. As an equal opportunity employer, we welcome all applicants regardless of gender identity or expression, sexual orientation, national origin, religion, marital status, veteran status, age, disability, or race. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the hiring process, to perform crucial job functions, and to receive equitable employee benefits. (Please contact us to request accommodations).

We are proud to have been awarded Inc. Magazine's 2019 Best Places to Work and SF Business Times' 2020 Best Places to Work and 2019 Bay Area Workplace Wellness and Builtin's 2021 SF Best Places to Work and 2021 SF Companies with the Best Benefits.

Please note

Zumper does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms. Please do not forward resumes to our jobs alias, Zumper employees, or any other company location. Any submittals without a prior signed agreement will become property of Zumper.