Client Success Manager, Travel
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Client Success Manager you will work with some of our largest accounts in travel to drive adoption, usage and growth of the Affirm platform. The Client Success Manager position is a high-profile customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization.
This person will report to the Director of Customer Success.
What you'll do
- Manage a portfolio of strategic travel accounts to foster long-term business relationships
- Deliver a proactive client management strategy to encourage retention, satisfaction and growth with our merchant partners
- Analyze merchant performance and recommend programs to increase product adoption, drive revenue growth, and deliver a measurable ROI
- Promote marketing best practices and optimization strategies with our merchant partners
- Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing and Product teams to improve the Affirm offering for our merchants
What we look for
- 3-4+ years of enterprise customer-facing experience; preferably in a high-tech environment
- 7+ years of professional experience
- Excellent customer relationship management skills with the ability and experience to manage strategic accounts
- Ability to build relationships and influence towards outcomes
- Experience in managing cross-functional projects with a high attention to detail
- Strong written and verbal communication skills
- Excellent analytical abilities
- Knowledge of marketing technologies, SaaS, and e-commerce preferred
- Experience in the travel industry is preferred
Location
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. and Canada (with the exception of Quebec). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
Please note that visa sponsorship is not available for this position.
Check out our remote-first approach to learn more about the new ways we work.
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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