Client Success Support Specialist at Affirm

| San Francisco
Sorry, this job was removed at 4:03 a.m. (PST) on Wednesday, May 5, 2021
Find out who's hiring in San Francisco.
See all Operations jobs in San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Client Success Support Specialists at Affirm delight our merchant partners every day with friendly, smart and useful help! This agent role is at the front line of our client services support - and you will be responsible for ensuring that any commercial-related asks, questions, or issues our merchants have are quickly answered and resolved.

What You'll Do:
  • Deftly support Affirm’s merchant partners to drive usage of the Affirm platform
  • Resolve merchant inquiries predominantly via email with the occasional need for phone calls
  • Collaborate cross-functionally across our Sales, Operations, Credit, Technical, Marketing, and Product teams to provide clients with quick solutions, troubleshoot account issues, and answer all business-related questions
  • Support merchant partner outreach and execution (at scale) for new products, marketing best practices, and program optimizations / upsells
  • Help build scalable support processes and engage with feedback to streamline workflows
  • Monitor customer health to track usage and overall customer satisfaction
What We Look For:
  • 2+ years postgraduate experience with a customer/client support team, preferably at a fast-paced startup
  • Capable of delivering high quality work independently and virtually while remaining flexible in a fast-growth environment
  • A record of taking ownership of projects - strong follow-through and ability handle competing priorities
  • Ability to apply analytical thinking in decision making with keen organizational skills and attention to detail
  • Strong written and verbal communication skills
  • Collaborative teammate with an interest in learning from cross-functional partners
  • Bachelor’s degree or equivalent experience
  • Knowledge of marketing technologies, SaaS, and e-commerce a plus
  • Familiarity with Zendesk, SFDC, and Looker a plus

A cover letter is required to apply, and we actually read them. In your cover letter, write a few paragraphs telling us about yourself and highlight any experiences that prepared you well for this job.

Location
 
We’re excited to announce that Affirm is now a remote-first company!  The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec).  While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis. This role requires you to live within reasonable access to a particular office in order to fulfill certain job responsibilities.
 
Please note that visa sponsorship is not available for this position.
Check out our remote-first approach to learn more about the new ways we work.
 
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages

Location

Affirm's office is located in San Francisco's Financial District with close access to great coffee, restaurants, and bars.

What are Affirm Perks + Benefits

Affirm Benefits Overview

We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

For this new way of working, we’re thrilled to introduce a dynamic and competitive compensation model and total rewards package that complements our remote-first work style. Affirm’s 2021 benefits will allow flexibility for Affirmers to customize their experience by selecting benefits based on their individual needs and preferences to be successful from almost anywhere -- continuing to lean into our value of “People Come First”.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting nonprofit causes in our communities.
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity and Inclusion Council is comprised of Affirmers from across all organizations and levels working together to build towards a more diverse and inclusive workforce.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Affirm supports paid parental leave for periods of disability and for baby bonding.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Affirm provides leaves of absences for eligible employees under the federal Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA).
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Check out Affirm's 2020 DEI Report here: http://bit.ly/affirmdei2020

More Jobs at Affirm149 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Finance
new
Remote
Product
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Sales
new
Remote
Finance
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Developer
new
Remote
Developer
new
Remote
Operations
new
Remote
Content
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Finance
new
Remote
Operations
new
San Francisco
Operations
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Product
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Marketing
new
Remote
Developer
new
Remote
Developer
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Finance
new
Remote
Content
new
Remote
HR + Recruiting
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Finance
new
Remote
Finance
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Finance
new
Remote
Data + Analytics
new
Remote
HR + Recruiting
new
San Francisco
Finance
new
Remote
Marketing
new
Remote
Finance
new
Remote
Finance
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Operations
new
Remote
Developer
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Affirm's full profileSee more Affirm jobs