Commercial Customer Success Manager - Central/East

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At Clari, we are at the forefront of AI and automation to help companies make better business decisions and improve sales execution with real-time access to actionable analytics and predictive insights. We have been declared as a must-have in establishing revenue confidence for customers during unpredictable times. We're continuing to innovate, collaborate, and push the limits to build the only Connected Revenue Operations Platform and is used by over 50,000 marketing, sales, and customer success professionals across 170 companies such as Okta, Zoom, Medallia, Adobe, and Atlassian. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

As a Customer Success Manager, you’ll be on the front lines building strategic partnerships with our commercial customers as well as collaborating with other teams - from sales and engineering, to product management, and our executives - to set them up for success. You’ll be instrumental in the post-sales process, from initial customer on-boarding to full scale deployment -- and will play a big part in the overall renewal process.

 

Day-to-day, you’ll be playing a key role engaging with clients to optimize our solution while shaping and delivering end-to-end business transformation leveraging Clari throughout the customer lifecycle. You will be translating client goals into clear and actionable outcomes, engaging with key decision makers on the business challenges/trends and the value potential of Clari to solve for strategic business needs.

 

We have a unique approach to Customer Success, investing heavily in our partnerships. Customers think of us as extensions of their own teams, and we have the opportunity to be strategic advisors with our industry best practices. It’s immensely satisfying work critical to the success of the company. We think you’ll love being a part of our team!

 

This is an amazing opportunity for a strategic problem solver -- a team player who loves thinking outside the box to win. If this sounds like you, let’s talk!

Responsibilities

  • Ensure customers realize value at speed and throughout the customer lifecycle by optimizing all aspects of the product
  • Drive success and retention across customers through trusted advisor guidance
  • Harvest and build thought leadership and best practices while contributing to continuous value realization strategies
  • Work with new customers to strategically expand Clari across their entire organization
  • Build enterprise-wide strategies by scoping and defining requirements, confirming business objectives and mapping business needs to Clari solutions while ensuring continuous alignment with changing client needs
  • Build relationships with key customer champions, including VP Revenue Operations, VP Sales, other executives and sales leadership
  • Conduct regular Executive reviews and check points with customer champions and executives
  • Configure product customizations to address customer needs
  • Partner with technical support and additional cross-functional teams to ensure technical issues are successfully resolved
  • Develop and maintain product expertise, including best practices to provide value to customers
  • Represent the Voice of the Customer and share your customer expertise with the Product and Engineering teams to drive product improvements and contribute to the product roadmap
  • Contribute to Clari's growth as a Brand Ambassador and assist in hiring great talent

Qualifications

  • 3-5 years’ experience in a B2B SaaS customer success role required
  • Experience managing a substantial portfolio of accounts
  • Customer oriented and great at building client relationships at all levels
  • Prior consulting experience and/or progressive experience in strategy and process improvement is ideal
  • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate and train effectively
  • Skilled at problem-solving, decision making, and ability to navigate challenging situations in a professional manner
  • Excited to learn new technology and become a product expert
  • Some Salesforce user and administration experience highly preferred
  • Strong analytical skills, coupled with the ability to think creatively
  • Self-starter when it comes to knowledge enablement & business process
  • Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations
  • A positive, enthusiastic, and passionate attitude

Benefits and Culture

  • Team-bonding activities and company-wide events
  • Flexible working hours and remote opportunities
  • Monthly wellness reimbursement
  • Paid maternity and paternity leave
  • Fertility support
  • College savings plan
  • Stock options

You’ll often hear our CEO talk about “Being Remarkable”. To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AWSLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • MongoDBDatabases
    • TableauAnalytics
    • FigmaDesign
    • PhotoshopDesign
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration

Location

We are just a block from the Caltrain station in the heart of Silicon Valley.

An Insider's view of Clari

What are some social events your company does?

Every year Clari has a company-wide offsite where we go “glamping” for one night off the Pacific Coast in California. This is a time where we unplug from work and our busy lives to embrace the present and recharge as an organization. This two-day event exemplifies how remarkable our team and culture are at Clari.

Anmol

Associate Product Manager

How do you collaborate with other teams in the company?

Clari's culture fosters a welcoming environment for openness and collaboration across the organization. Everything is done in a "Jazz Band" fashion here, allowing for innovative ideas and stronger results. The Talent Team at Clari works collaboratives across many teams including Finance, Business Operations, executive staff, and more!

Nina

Manager, Talent Acquisition

What are some things you learned at the company?

I have had the chance to work on projects that have made a huge impact and that I would be remembered for. I’ve improved incident response management and have touched all parts of our infrastructure. I like how I can be both well-rounded and a subject matter expert in multiple areas at Clari.

Rabiya

Engineering Manager - Cloud Platform

How do your team's ideas influence the company's direction?

There are tradeoffs between a big company and a start-up, but one of the most rewarding parts of working at Clari is the impact an individual can make at any level. We're a pretty flat org that prioritizes good ideas over titles. There’s nothing that screams high performer more than someone that comes to me with a fresh idea for how we can improve!

Holly

SVP - Global Head of Sales

What does your typical day look like?

The ability to adapt and continuing to learn to stay relevant is just one aspect of becoming a successful engineer. Having a positive attitude, curiosity, investing time and effort to build a great work relationship with teammates, communication skills and empathy will ensure a longer term successful career as a technologist.

Priyanka

Senior Principal Software Engineer

What are Clari Perks + Benefits

Clari Benefits Overview

Clari focuses on culture add, not culture fit. One of our values is One with Customers, and we know we can serve them better when we involve as many different perspectives as possible. Our team is made stronger by what makes you unique, so we hope you’ll bring your whole self to the job.

Culture
Volunteer in local community
Clari participates in local volunteer activities such as Sacred Heart and Save our Shores, as well as national organizations.
Partners with nonprofits
Clari Cares Foundation's mission is to serve and empower communities through giving partnerships, technology, education, and volunteer work.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Help Clarians realize their fullest potential by promoting an environment where every Clarian feels recognized, respected, and safe bringing our whole selves to our workplace. We have 9+ ERGs @ Clari.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Clari offers US paid leave of up to 14 weeks for maternity leave and six weeks for non-birthing parents.
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Clari provides a catered lunch option for those who are present in our Sunnyvale, CA office.
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
The Professional Development Stipend is designed to provide flexible support to employees that can be used toward a variety of eligible activities.
Continuing education available during work hours
Customized development tracks

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