We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

About the Team

Crunchyroll Games is seeking a Community Manager​ to add value to our creative and passionate team as we grow the online community surrounding the Crunchyroll Games brand.

We are a cross-functional team of highly-motivated people spanning several internal departments — from Business to Marketing to Audience Development to Design. The team works closely with external content providers and licensors to develop and promote mobile games for the Crunchyroll

Crunchyroll COVID-19 Hiring Status

Crunchyroll employees are currently working from home, and we are still conducting remote interviews and hiring during this time. This role is expected to start remotely, and we’ll work closely with you as we understand every person has unique circumstances.

Location: San Francisco

Our headquarters is located in downtown San Francisco, where our group of cross-functional experts assemble to create experiences for our passionate communities.

About the Role:

The Community Manager for Crunchyroll Games will contribute a strong understanding of fan communities and a strategic use of social media. They will lead strategy and execution efforts required to fully manage the communities around our growing business unit of mobile games produced by Crunchyroll Games.

Priorities include the daily guidance, collaboration, and mentorship of two Crunchyroll Games team members as well as execution of the daily community social content strategy across multiple mobile game properties. As part of a team and reporting to the Director of Games Marketing, they will work towards team and business-level goals around community management, awareness, promotion, engagement, sentiment, and conversions. There may be the occasional need to respond to partner dealings or tend to our community channels on nights/weekends.

We anticipate the person in this role will be a fan of gaming and/or mobile gaming -- eager to play and become authentic, in-game specialists for the mobile titles they will represent. Prior, direct experience or comfortability with generating game-related video content for streaming video platforms is a plus.

A day in the life of our Community Manager, Mobile Games:

• Develop a deep understanding of all communities within Crunchyroll as a brand, product, and across titles.
• Connect with and nurture relationships with the community; make posts, write content, respond to reviews, etc. while maintaining Crunchyroll’s authentic tone and personality.
• Coordinate and assist team to create frequent and compelling original content across social media channels utilizing common media formats.
• Develop and execute on streaming video content strategy for platforms such as Twitch, Facebook Live, and/or YouTube Live.
• Assess, establish, and own community strategies for released and unreleased titles; regularly optimizing and evaluating current strategies to fit the constantly-evolving digital world.
• Communicate player issues and feedback on in-game events and community reactions to Product, Customer Support, Development, and Marketing to improve upon and overcome game issues.
• Collaborate with User Acquisition team on paid strategies to demonstrate material growth in awareness, engagement and conversion targets (DAU, installs, revenue generated and re-engagement metrics).
• Report internally and with Japanese game partners on performance.

About You:

• 4-7+ years of experience in community management or equivalent, meaningful understanding and authentic usage of social media platforms in transferable capacities.
• Familiarity and/or readiness to lead and mentor a team of two (2) or more.
• Prior, professional experience building, nurturing, and successfully running online communities or forums.
• Proficient with the latest technologies and techniques used in building and maintaining successful gaming communities across in-game forum, social, Discord, and others.
• Experience managing and/or overseeing paid social campaigns with engagement-focused goals
• Preference utilizing analytics and data to identify and support opportunities of community growth
• Strong sense of internet culture and trends in content and a knack storytelling
• Respect for anime and gaming and its lifestyle and culture, familiarity with fandom communities

Benefits: San Francisco Office

• Competitive salary
• “Use What You Need” time away from work policy
• Medical, dental, vision, STD, LTD, and life insurance
• Health care and dependent care FSA
• 401(k) plan with employer match
• Employer paid commuter benefit
• On-site gym, showers, yoga, and wellness classes
• Support program for new parents
• Catered lunch 4 days per week
• Fun, passionate and skilled co-workers
• Pet friendly - pet insurance and dog friendly office

Questions about Crunchyroll's hiring process? Please check out our FAQ

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com and @ellation.com email accounts. If you have any questions of the authenticity of an Ellation or Crunchyroll job offer, please contact [email protected] before giving away any information.

About Crunchyroll

Crunchyroll connects anime and manga fans across 200+ countries and territories through the content they love. Best known as a top streaming service delivering AVOD and SVOD content, Crunchyroll also provides experiences to deepen fan engagement and community through social, events, games, consumer products, content distribution, content creation, and manga publishing. 

Fans have access to the largest collection of licensed anime through Crunchyroll, Anime Digital Network (in partnership with Citel, a subsidiary of Média-Participations), and Anime on Demand video streaming services, translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast. Crunchyroll's services also extend to licensing of theatrical, TV, home video, and consumer product rights. 

Fans engage further with events (including owned events Crunchyroll Expo, Anime Awards, Crunchyroll Movie Nights, KAZÉ Movie Nights), consumer products through eCommerce and retail partners (Crunchyroll, KAZÉ, AV Visionen), Crunchyroll Games, KAZÉ Games, and manga (KAZÉ Manga, Crunchyroll Manga app, Crunchyroll Manga Store).

Crunchyroll was founded in 2006 and is headquartered in San Francisco, with offices in Los Angeles, Tokyo, Paris, Chisinau, Lausanne, and Berlin (AV Visionen). VRV (U.S.) and Eye See Movies (Germany) are also Crunchyroll brands.

Our Company Values

You’ll see these in action if we’re lucky enough to have you:

• Embrace Originality - We’ve taken different paths to get here -- but we’re in it together to win in anime 
• Fuel Passion - Understanding fandom makes us better at what we do
• Champion Change - We’re agile and see change as an opportunity to lead by example
• Hustle Intentionally - As fans of our fans, we always want to do more -- but we’re deliberate in our path
• Elevate Anime - We’re showing the world how special anime is

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.