Community Support Associate (Temp. Contractor)

| San Francisco
Apply now

Reddit hosts thousands of unique communities where millions of people share content and engage in conversations every day. Come for the cats, stay for the empathy. "The front page of the internet,” Reddit brings over 330 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities.

We are looking for an enthusiastic junior-level Community Support Associate who will be working to support our massive, enthusiastic Reddit Community and enhance the overall health of Reddit.com. If you are passionate about helping people, then we want to hear from you! This team will be on the front lines working with our users every day and partners closely with our Product team and other internal stakeholders to improve user experience. 

Responsibilities:

  • Respond to customer support tickets
  • Use excellent judgment to determine user needs and make recommendations for appropriate solutions
  • Troubleshoot and identify bugs or user related issues
  • Exude patience and positivity in the Community and provide superb customer service
  • Triage support tickets to ensure they’re in the appropriate queues

Qualifications:

  • Ability to troubleshoot basic technical problems
  • Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks
  • Ability to take feedback and run with it

Pluses:

  • Knowledge of Zendesk or other ticketing systems
  • Familiarity with Reddit
  • Flexible schedule
Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
    • GolangLanguages
    • SparkFrameworks

Location

548 Market St, San Francisco, CA 94104

What are Reddit Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Free Daily Meals
Professional Development Benefits
Continuing Education stipend
More Jobs at Reddit56 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
San Francisco
Project Mgmt
new
San Francisco
Design + UX
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
HR
new
San Francisco
Marketing
new
San Francisco
Sales
new
San Francisco
Marketing
new
San Francisco
Design + UX
new
San Francisco
Data + Analytics
new
San Francisco
Design + UX
new
San Francisco
Data + Analytics
new
San Francisco
Design + UX
new
San Francisco
HR
new
San Francisco
Developer
new
San Francisco
Product
new
San Francisco
Design + UX
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Finance
new
San Francisco
Developer
new
San Francisco
Product
new
San Francisco
HR
new
San Francisco
Marketing
new
San Francisco
Operations
new
San Francisco
Sales
new
San Francisco
Project Mgmt
new
San Francisco
Marketing
new
San Francisco
Developer
new
San Francisco
Design + UX
new
San Francisco
Finance
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Internships
new
San Francisco
Internships
new
San Francisco
Internships
new
San Francisco
Marketing
new
San Francisco
Data + Analytics
new
San Francisco
Apply now
Save job
loading ...
Emailed
View Reddit's full profileSee more Reddit jobs