• Your goal will be to maintain high levels of customer satisfaction with a focus on customer delight while also iterating on and improving customer service techniques.
• You will act as the primary product and support specialist - you’ll know the product better than anybody and serve as the voice of the customer.
• You will provide quality support via chat, phone, and email.
• You will lead successful implementations for our Customers onto Lattice.
• You will create and conduct product training and webinars to educate customers so they can engage, retain and grow their employee base.
• You will monitor customer health and develop methods for customer re-engagement.
• You'll learn to speak fluently about performance management and Lattice methodologies, acting as a trusted adviser to our users.

Qualifications

• You have a bachelor’s Degree or equivalent work experience.
• You are passionate about making our customers personally and professionally successful.
• You have outstanding communication skills and ability to collaborate cross-functionally.
• You have strength in multi-tasking, prioritization, attention to detail, and organization.
• You have an aptitude for learning new products and technologies.
• You are an excellent teammate who gives ideas to improve processes.
• You possess a solid work ethic.

Nice to have

• 1-2 years experience, with a preference for applicants with a customer success, account management, or sales background. That said, new grads are welcome to apply.

Why Lattice?

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 1,200+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Centrally located FiDi office
• Flexible vacation/time-off policy

About Lattice

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Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.