About Us:

BigPanda keeps businesses running with AI that transforms IT data into insight and action. BigPanda's platform for AIOps-powered Event Correlation and Automation helps businesses prevent IT outages, improve incident management and deliver incredible customer experiences. Without BigPanda, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Abbott, Marriott and Expedia take a giant step towards Autonomous IT Operations. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners and Greenfield Partners. 

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, competitive comp, and all the best perks, but more importantly, we offer a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

This is a remote role to be based out of the U.S.A.

As a Customer Enablement Specialist, you will have the exciting opportunity to be part of a growing team whose goal is to make it a seamless experience for customers to work with BigPanda.  This role works closely with Customer Success, Product Marketing  to ensure strategic alignment across functions and will report to the Senior Director of Enablement. The successful candidate will be a highly organized professional who has experience defining and running similar initiatives. In this role you will develop and manage customer relationships through cross collaboration with the Customer Success team  in order to prove and increase value in BigPanda solutions.

Who You Are

• Self-motivated; highly driven to produce results.
• Ability to multi-task and manage multiple projects simultaneously.
• Passionate about retaining customers

Projects You’ll Work On:

• Lead the creation and deployment of appropriate training (content/ messaging, processes, practices, forms, certifications and tools.
• Responsible for aspects of foundational and continuous learning programs,  including but not limited to training content creation, scheduling and coordination, creation and deployment or delivery of on-demand courseware, and instructor-led training.
• Responsible for tracking and analysis of courseware and sales enablement content usage.
• Manage various enablement projects and coordinate enablement activities, such as skill set certifications, new customer on-boarding.

Responsibilities And Duties:

• Increase Customer adoption by leveraging content/course work
• Identify ways to optimize Self Service model for the customer
• Improve and optimize Knowledge base FAQ content for customer use
• Work cross-functionally with other members of the Customer Success and Marketing  to align on strategies and execute on deliverables
• Manage Sales Enablement tools and processes for third-party tools - Skilljar 
• Develop and track appropriate KPIs for both Training and Support, ensure teams are aligned and tracking results
• Improve and track training completion rates

Requirements:

• 3+ years of professional experience working in enablement or Learning and Development
• Proven experience in crafting and successfully delivering training programs
• Ability to work with a diverse range of people in a fast-paced environment
• Ability to manage work and problem solve autonomously
• Experience with learning and content management and development tools
• Working knowledge and history of training techniques and best practices for onboarding or adopting new technologies
• Content creation experience building and or/editing assets and materials 
• Experience in Enablement of SaaS platforms
• IT Ops Background - major plus

What You Can Expect From Us:

• Competitive compensation, equity and uncapped commission.
• A fun, passionate and collaborative work environment which is committed to your personal and professional growth.
• Unlimited PTO & 11 Company Holidays.
• Medical, Dental, and Vision coverage.
• Life Insurance & Disability Coverage.
• Flexible Spending Account.
• 401k.

Why BigPanda?

• BigPanda is the world’s leading AIOps platform for event and incident management.
• Series E funded company with 1.2 Billion valuation. 
• 80% Year over year revenue growth for 4 years in a row.
• World-class leadership team with a proven track record of driving companies to successful IPO or acquisitions.
• Committed to a culture of growth, success and mentorship.
• Glassdoor rating of 4.6/5.0, “Great place to work and heading for the stratosphere”.

People who excel at BigPanda are intelligent, motivated and share our values. Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our team!