Customer Success Associate (West)
Komodo Health is addressing the global burden of disease through the world’s most actionable healthcare map. Our solutions drive a more transparent, efficient and productive healthcare ecosystem. We value our culture of encouraging growth, collaboration, and constructive debate as well as delivering innovative solutions that “wow” our customers.
Our Life Sciences team seeks multiple talented and high-performing Customer Success Associate to work with key accounts across the major Life Sciences customers in the US.
The Customer Success Associate will partner closely with Komodo Health customers and Customer Success Managers internally to ensure successful deployment, adoption, and utilization of Komodo’s products and services, leading to customer value and ongoing success of our partnerships. The role requires comfort, but not necessarily prior experience, working with life sciences customers in Medical Affairs, Clinical Operations and Commercial.
At Komodo Health, we value our culture of encouraging growth, collaboration, and healthy debate; all of which allow us to consistently deliver innovative solutions to our customers. Komodo Health is backed by leading technology investors on the East and West Coasts, and is partnered with leading academic institutions, technology leaders and life sciences thought leaders.
As a Customer Success Associate
Support the Customer Success Managers, who are the primary contact and advocate for multiple Top 20 biopharma customers, working to consistently meet or exceed client expectations on SaaS deployments and projects (anticipated travel of 10-25%)
Support new client deployments and onboard customer teams, enabling them to gain immediate and ongoing value from Komodo products
Create and improve upon internal processes to support seamless deployments and customer engagements
Collaborate and share customer feedback with internal Product, Engineering, and other cross-functional colleagues to enhance ongoing product development efforts
Work as part of a growing, dynamic team to create a culture that supports strategies for scale and growth
You need to have
Interest in delivering strategic consulting and analytics engagements, or experience deploying and servicing cloud-based SaaS product offerings to Life Sciences customers
An interest in working with biopharma customer teams in Clinical Development, Medical Affairs and/or Commercial
Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within an organization
Data analysis skills, with strong interest and passion for leveraging data to generate unique intelligence and insights for competitive advantage
Impeccable project management skills and the ability to influence without authority
A track record of consistently meeting or exceeding personal, department, and/or company goals
The ability to thrive in a fast-paced environment
Sincere interest in working at an early-stage startup and scaling with the company as we grow
Bachelor’s degree required in a scientific or technical discipline or other relevant field of study
0 to 1 years in a client facing role either working as a management consultant or in the IT services sector supporting life science companies
0-2 years overall working experience, preferably in healthcare or biopharma industry or with an under graduate major in a related field (e.g., public health, biology, chemistry, biomedical engineering)
Competitive salary and equity compensation
Full Medical, Dental, and Vision benefits
401k plan with employer match
Your choice of equipment set-up (computer, monitor, and accessories)
Flexible hours and unlimited vacation days policy
Opportunities to attend industry conferences and events
Awesome team and culture
Great office location(s) in San Francisco and New York City
At Komodo Health, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Komodo Health is proud to be an equal opportunity workplace.