Customer Success Coordinator

| San Francisco
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We believe unimaginable breakthroughs for human progress are possible when we can explore ideas by cycling rapidly between conception and realization.

Whether we’re settling the frontiers of outer space, mapping genes for longer lives, shifting the world to clean energy, or prototyping the electronics that make it all possible, the drive toward innovation is an inherent part of our human nature.

That’s why Tempo is here - to take that drive to entirely new levels. By building a more intelligent and intuitive manufacturing system designed to meet the demands of innovation, we’re bringing speed, precision, and transparency where they’ve never been before.

What does Tempo Automation do?

At Tempo Automation, we're modernizing the way electronics are manufactured and we are looking for the most talented, creative and passionate people to join our team! We are building sophisticated software and a robotic factory for rapid electronics prototyping. We enable engineers to manufacture their designs at the click of a button in as fast as 3 days (instead of weeks to months), allowing them to rapidly test and iterate on their designs.

What you’ll do…

As a Tempo Customer Success Coordinator you will be responsible for managing a high-value portfolio of innovative customers within the aerospace and defense, med tech, industrials and automotive industries and completely owning the customer experience post-order. 

Some of the things you’ll work on include:

  • Quarterbacking and streamlining customer experiences by communicating with various cross-functional teams (Sales, DFM, Process Engineering, Production and Supply Chain) at Tempo, on behalf of the customer.
  • Ensure customer orders are shipped and delivered on time.
  • Proactively communicate with customers via email and phone 
  • Assist in hosting customers onsite to ensure a white-glove experience
  • Identify opportunities for customers to act as Tempo champions (e.g. NPS, referrals, testimonials, case studies).
  • Participate in quarterly business reviews with customers and assist in continuous improvement initiatives.
  • Meeting / exceeding Tempo metrics of success including: NPS, On-time delivery, customer re-orders, referrals and reduced churn.

We’re looking for someone that:

  • Has an empathetic but assertive mindset when dealing with customer questions, needs and ability to triage an issue without a face-to-face interaction. 
  • Has a true passion for delighting customers.
  • The ideal candidate is highly personable and results-oriented; you want your work to make a direct impact on the business.
  • Experience working in a fast-paced environment with an attitude that embraces continuous process improvement.
  • Collecting and summarizing feedback from customers to give to Sales, Production and Marketing teams to improve the customer experience.
  • Minimum 2 years of experience in an operations, customer success, account management or B2B administrative function.
  • Has strong PC skills and overall technically savvy. Familiarity with Slack, Salesforce, Trello, highly preferred. 
  • Proven multi-tasking abilities and time management skills.

We Provide:

  • Flexible Vacation - We understand the importance of disconnecting and trust you to manage your time and get your work done. We offer salaried employees an open vacation policy.
  • Generous Benefits - We value healthy and happy employees. We offer a 401(k) and cover 100% of employee’s premium for our competitive base health, dental, and vision package.
  • Parental Leave - We know you need time to welcome and celebrate each new addition to your family. We offer paid parental leave to make this possible.
  • Flexible Stock Options - We view options as real compensation. We allow employees who leave after two years of service to exercise their options for up to 7 years.
  • Snacks & Weekly Lunches - We offer a stacked snack pantry and free company-wide lunch on Friday’s to fuel the journey.
  • San Francisco Office Location - We offer a convenient location with access to Muni, BART and the freeway.
  • Commuter Benefits - However you get to work, we want to help! We offer all salaried and hourly employees commuter benefits to assist with their journey to and from work.
  • Transparent and Social Culture - We work better when we’re all on the same page. We have regular company-wide meetings to review milestones and metrics, and biweekly socials so our employees have the opportunity to interact with team members from different parts of the company.

Come help us accelerate the progress of companies developing next-gen rockets, helpful drones, state of the art medical devices, and much more. To apply please submit your resume with a cover letter of why you are interested in becoming a Temponaut. We look forward to hearing from you!

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Location

2460 Alameda St, San Francisco, CA 94103

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