As a Customer Success Manager focused on Scaled Programs you will:

• Manage a large portfolio of customers and assist with scalable programs and campaigns (part of Customer Success Scale team)
• Be responsible for helping drive value and results within our small business accounts 
• Ensure a successful end to end post-sale customer experience

You’ll do this in a number of different ways --

1. Retention - You will be responsible for managing the retention forecast and renewals for accounts that do not have expansion potential. For accounts with expansion potential, you will partner with sales.
2. Account Management at Scale - You will innovate when it comes to managing a large portfolio of accounts at scale. 
3. Account Interventions - Working in partnership with other scale CSM team members, you'll review accounts in poor health and be responsible for identifying when 1:1 intervention might be needed.
4. Scaled Programs - You will be involved in coming up with new approaches to meet our customer needs at scale working alongside the other Scale CSM team members. Your role will focus on Scaled Programs delivery on a rotational basis.

You’ll be a great addition to the team if you have:

• At least 2 years of experience in a customer success/account management/renewals management role
• Experience within a scale customer success team
• Demonstrated ability to navigate complex organizations and build new relationships
• Demonstrated ability to learn and explain a technical product or concept
• Proven experience in successfully coordinating internally across many different teams
• An aura of integrity, professionalism, and a willingness to assist

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, delicious free lunch, dinner, & snacks, commuting benefits, a 12-week parental leave, a generous Learning & Development stipend, and a full 10 year window to exercise your stock options. 

The Product: Amplitude is the world's #1 product intelligence platform– we empower teams to use customer data to build great product experiences for growth. We’re super proud of what we’ve built and continue to build on: a platform that enables companies to thrive. 

Other fun facts about Amplitude: 

• Our extraordinary founders were accepted into Y Combinator back in 2012– since then, we’ve opened offices in San Francisco (HQ), New York,, Amsterdam, London, & Paris
• Our Leadership Team is 43% women– well above the Silicon Valley average 
• Our fearless mascot is the datamonster, our fearless leader is CEO & co-founder Spenser Skates 
•  In December 2018, we raised $80 million in Series D venture funding led by Sequoia Capital at a valuation of $850 million 
• We’re backed by incredible partners: Sequoia Capital, IVP, Battery Ventures, Benchmark Capital, and Y Combinator
• Over 30,000 teams and 20 of the Fortune 100 use Amplitude to improve conversion and retention 

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Amplitude’s D&I Commitment: Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.