Customer Success Manager (Spanish Speakers) at Cisco Meraki

| San Francisco
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The Cisco Meraki team is looking for an entrepreneurial, Spanish speaking Customer Success Manager to take ownership of our white glove customer success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The Customer Success Manager will be responsible for collaborating with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment.

Reporting to the Manager of the Customer Success team over the Americas, you will be spearheading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers. You will work closely with senior leadership to build out and execute on our white glove customer program and have a direct impact on Cisco Meraki’s ability to continue to win in the enterprise space.

Responsibilities
  • Collaborate with the Account/Sales/Channel teams to understand the business relationship between clients.
  • Work within the parameters of the established relationship to ensure the happiness and success of the accounts enrolled in the Customer Success Program.
  • Develop and maintain long­term relationships with stakeholders by networking with customers and the diverse groups within our organization.
  • Collaborate with the Cisco Meraki Sales Team to ensure growth attainment and increased footprint.
  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.
Requirements
  • Bachelor's degree from an accredited university.
  • Ability to speak Spanish fluently.
  • Excellent customer facing skills and experience.
  • Ability to clearly and concisely articulate technical matters to third parties.
  • Exemplary English language written and verbal communication skills and comprehension.
  • Excellent presentation skills, experience presenting at C­-level preferred.
  • Strong initiative and positive attitude.
  • Professional, organized, efficient, and accurate.
  • Inventive and technically creative.
  • Dedication to quality.
  • Willingness to travel for customer visits ~20%.
  • Willingness to learn, generally curious, and committed to customer happiness.
  • Business Intelligence experience a plus.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Location

Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay.

What are Cisco Meraki Perks + Benefits

Cisco Meraki Benefits Overview

At Cisco Meraki, we support your passions, development, and wellness allowing you to thrive inside and outside of the office. We encourage a healthy work-life balance and make it easy for you to bring your whole self to work.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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