Cisco Meraki
Cisco Meraki connects passionate people to their mission by simplifying the digital workplace.
San Francisco , CA

Customer Success Manager (Spanish Speakers)

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The Cisco Meraki team is looking for an entrepreneurial, Spanish speaking Customer Success Manager to take ownership of our white glove customer success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The Customer Success Manager will be responsible for collaborating with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment.

Reporting to the Manager of the Customer Success team over the Americas, you will be spearheading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers. You will work closely with senior leadership to build out and execute on our white glove customer program and have a direct impact on Cisco Meraki’s ability to continue to win in the enterprise space.

Responsibilities

  • Collaborate with the Account/Sales/Channel teams to understand the business relationship between clients.
  • Work within the parameters of the established relationship to ensure the happiness and success of the accounts enrolled in the Customer Success Program.
  • Develop and maintain long­term relationships with stakeholders by networking with customers and the diverse groups within our organization.
  • Collaborate with the Cisco Meraki Sales Team to ensure growth attainment and increased footprint.
  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.

Requirements

  • Bachelor's degree from an accredited university.
  • Ability to speak Spanish fluently.
  • Excellent customer facing skills and experience.
  • Ability to clearly and concisely articulate technical matters to third parties.
  • Exemplary English language written and verbal communication skills and comprehension.
  • Excellent presentation skills, experience presenting at C­-level preferred.
  • Strong initiative and positive attitude.
  • Professional, organized, efficient, and accurate.
  • Inventive and technically creative.
  • Dedication to quality.
  • Willingness to travel for customer visits ~20%.
  • Willingness to learn, generally curious, and committed to customer happiness.
  • Business Intelligence experience a plus.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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What are Cisco Meraki Perks + Benefits

Cisco Meraki Benefits Overview

At Cisco Meraki, we support your passions, development, and wellness allowing you to thrive inside and outside of the office. We encourage a healthy work-life balance and make it easy for you to bring your whole self to work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
CAAN, Conexion, Connected Black Professionals, Inked, Meraki Gives, Meraki Veterans, Parents @Meraki, QFAM, Women of Meraki
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services
Apprenticeship programs

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