Founded in 2018, by leaders from Google, Amazon, and LinkedIn - Productiv is a growing Series C startup that enables enterprises' IT teams to take a data- and analytics-centric approach to understanding and driving adoption of SaaS applications at scale. CIOs at innovative companies like Square, Okta, Equinix, Zoom, Dropbox, Equifax, and Uber trust Productiv for delivering better employee experience, increasing business agility, and driving Return on investment from their entire portfolio of SaaS applications.

Backed by Tier 1 investors including Accel, Norwest, IVP, Okta and Atlassian, Productiv is a team like no other. We're a data-driven team with a culture that values family, fun, diversity, and mutual respect as much as earning customer love. We are defining a market and have huge opportunities together, working as a tight-knit, collaborative team.

The Role

As a Mid-market Customer Success Manager, you will report to our Chief Customer Officer. You will partner with our Sales team to ensure we are delivering customer value to our Small Business and Mid- Market Customers. You can dive deep into our product to provide insights and true benefits for our customers. You will be focused on delivering outstanding customer experiences at scale, resulting in high product engagement from the customer and high customer retention. You are collaborative and will act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing product strategy.

Responsibilities:

• Partner with other teams such as Sales, Implementation Consultant, and Customer Education post-sales to implement products and solutions
• Act as a business partner to our customers by learning their business model, then partnering with them to set outcomes and measure goals
• Leverage client usage and industry metrics to obtain insights and best practices that drive customer engagement and product adoption.
• Deliver scalable programs such as webinars to drive continued product adoption and ongoing engagement with our customers.
• Cross-sell new products to existing customers
• Forecast churn risk and develop mitigation plans to minimize churn within your customer base

Requirements:

• 2+ years of experience managing a portfolio of B2B business, either in Customer Success, Account Management, or Consulting role
• Understand customer business goals, identify potential issues, and develop solutions that ensure customer happiness
• Ability to drive initiatives by collaboratively working across teams (Product Management, Sales, Engineering) and structuring approaches to new opportunities
• B.A./B.S. Degree

Our Benefits:

• Medical, dental and vision insurance, 100% paid for you and your family
• 401K plan
• Free lunches, snacks, and beverages in office
• 12 week maternity leave