Customer Success Manager at RingCentral

| San Francisco
Sorry, this job was removed at 3:22 a.m. (PST) on Tuesday, February 2, 2021
Find out who's hiring in San Francisco.
See all Operations jobs in San Francisco

Want to change the way work…works? This is your moment.

RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.

RingCentral Global Service and Support is all about the customer—devoted to making sure every customer’s need is met, and that they’re able to use our products effectively and easily.

As a member of the Global Service and Support team you’ll lead the post-sale experience for our customers. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what “winning together” truly means. 

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

The Customer Success Manager serves as the direct support function to some of RingCentral’s most valued and high-profile customers. As a critical piece of our land and expand efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client’s needs.

Core Responsibilities:

  • Develop strong customer relationships and serve in the role of RingCentral trusted partner.
  • Proactively drive adoption across RingCentral’s multiple product technology stack to ensure customers are maximizing ROI.
  • Manage Adoption Campaigns through regular updates of campaign objective in SFDC.
  • Ensure customer satisfaction: facilitate QBRs, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely matter.
  • Mitigate churn risk and protect portfolio MRR growth.
  • Maintain and grow monthly recurring revenue for RingCentral's most valued customers.
  • Project Management - quarterback internal and external initiatives.
  • Act as sales liaison, build internal relationships to help drive growth expansion inside of the account, manage partner relationship to better support premium RingCentral customers.
  • Partner cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth.
  • Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews to have a proactive approach with the account base.

Qualifications:

  • 3 to 7 years plus of direct and verifiable enterprise-level customer success experience.
  • Proven track record of success with a verifiable history of exceeding customer satisfaction and adoption goals.
  • Driven by personal, team and company achievement with a commitment to excellence.
  • Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality.
  • Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness.
  • Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues.
  • Experience and comfort interacting with and influencing C-level executives.
  • Strong communication skills – written and verbal – with understanding of situational best practices.
  • Excellent presentation skills – from small to large audiences.
  • Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes.
  • Experience with VoIP technology, Contact Center technology and terminology including SIP, RTP, QoS, COS, and codecs preferred.
  • Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred.
  • BS or equivalent education and relevant experience.

Benefits and Amenities: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

  • Comprehensive medical, dental, vision, disability, life and pet insurance
  • Flexible PTO
  • 401K match and ESPP
  • Wellness programs including virtual yoga, bootcamp, and meditation classes
  • Paid parental leave
  • Milkstork parental account
  • New parent gift box

Say hello to the future of work. And the end of the resume black hole. 

We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com — and we look forward to connecting soon.

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone. 

RingCentral is headquartered in Belmont, California and has offices around the world. 

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

More Jobs at RingCentral74 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Project Mgmt
new
Peninsula
Marketing
new
Peninsula
Finance
new
Peninsula
Finance
new
Peninsula
Marketing
new
Peninsula
Sales
new
San Francisco
Operations
new
Peninsula
Sales
new
San Francisco
Developer
new
Peninsula
Developer
new
Peninsula
Data + Analytics
new
San Francisco
Data + Analytics
new
Peninsula
Data + Analytics
new
Peninsula
Developer
new
Peninsula
Data + Analytics
new
Peninsula
Marketing
new
Peninsula
Finance
new
Peninsula
Product
new
Peninsula
Product
new
Peninsula
Product
new
Peninsula
Marketing
new
Peninsula
Project Mgmt
new
Peninsula
Marketing
new
Peninsula
Operations
new
Peninsula
Content
new
Peninsula
Product
new
Peninsula
Operations
new
Peninsula
Operations
new
Peninsula
Finance
new
Peninsula
Design + UX
new
Peninsula
Product
new
Peninsula
Sales
new
Peninsula
Finance
new
Peninsula
Internships
new
Peninsula
Internships
new
Peninsula
Finance
new
Peninsula
Finance
new
Peninsula
Design + UX
new
Peninsula
Product
new
Peninsula
Operations
new
Peninsula
Finance
new
Peninsula
Finance
new
Peninsula
Internships
new
Peninsula