Customer Success Onboarding Representative

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Half of all K-12 schools in America use Clever today – but how can we make sure they are successful and get the most out of it? Over and over we’ve seen that successful onboarding sets the stage for long-term engagement with Clever.

As a member of Clever's District Onboarding team, you are the first touchpoint in the district’s journey, and work diligently to ensure full adoption and long-term success in our Clever platform. You are also part of the team that strategizes on how to capture the remaining school districts that are not currently on Clever and engages those districts. If you’re a high energy self-starter who’s eager to facilitate the next wave of technology in schools, we want to talk to you!

You will:

  • Successfully onboard school districts on the Clever platform
  • Use data to strategically engage assigned customer pipeline in order to drive quick implementation and full adoption 
  • Fully educate districts on Clever to drive full adoption of the product, often by selling districts on the value of full adoption
  • Overcome common objections districts give to fully adopting Clever, and challenge misconceptions about Clever that districts may have when coming into the Onboarding pipeline
  • Deepen relationships with Clever’s application partners
  • Advocate within Clever on the customer’s behalf

You should have:

  • You bring a thirst for data and are excited to use it to drive results
  • You have experience and success getting customers to buy in to a project timeline
  • You have sales or similar experience and a hunger for overcoming objections to properly educate the customer and set them up for success 
  • You are motivated by ambitious goals and successfully operating in a growing, changing environment
  • You’re a high energy self-starter. You’re comfortable starting from scratch and rapidly iterating for fast growth
  • You are a relationships person - you thrive helping customers over the phone or email
  • You have a desire to work in a diverse, highly collaborative team environment
  • Bonus points if you have experience working with school districts
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Location

1263 Mission St, San Francisco, 94103

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