Who We Are:

Sensor Tower is the leading solution for mobile marketers, app developers, and industry analysts who demand superior competitive insights into the mobile market economy.

We serve independent and Fortune 500 customers alike, spanning the mobile games, travel & hospitality, music, finance, and broadcast entertainment markets. Our suite of products consist of free, “SMB”, and Enterprise-tiered solutions including Store Intelligence, Usage Intelligence, Ad Intelligence, and App Intelligence.

We are a privately held company headquartered in San Francisco and was a member of AngelPad’s startup incubator program in 2013. Our insights are cited by the world’s leading news and finance publications, including the Wall Street Journal, The New York Times, Forbes, Fortune, Bloomberg, CNBC, The Washington Post, and Reuters. 

Role Summary:

As a Customer Success specialist, you’ll be our front-line in on-boarding and supporting our enterprise customers within the mobile gaming vertical. Our gaming customers are some of the most sophisticated users of our platform. You’d play a critical role in ensuring that these users are properly trained and supported throughout their journey as our customer by working closely with cross-functional teams and leveraging strong client-facing skills. 

You will have the opportunity to learn about the ever-changing mobile app ecosystem and engage with executives and members of high-growth technology companies. 

Location: We will be working remotely for the foreseeable future. Even after we decide to return to the office, we will have flexibility when it comes to location/your place of work.

A Day in the Life:

Interviewee: Customer Success Specialist - Sid Iqbal (London)

What does your day to day look like working as a CSM?I spend a lot of time adding a personal touch and tailoring our customer trainings to their unique business needs. I enjoy collaborating with various teams and being able to immerse myself in exciting projects to improve customer journeys. 

What is something you've learned while working at Sensor Tower?I've been able to develop my strategic thinking skills and further my industry knowledge. Working in a data-driven environment has helped me adopt a more methodological and logical approach to understanding the mobile app marketplace. Working at Sensor Tower, we foster an environment that encourages curiosity and continuous development.

Responsibilities

• Ensure customer success by providing exceptional customer service and resolving inquiries for customers via phone and email
• Create bug reports and manage their resolution with product and engineering teams (Experience with customer ticketing systems is a plus)
• Assist in the on-boarding of new customers across all verticals with a focus on gaming customers
• Interact with customers to increase weekly active users and retention of the Sensor Tower platform.
• Be a team player and play a critical role in a team-based account management structure
• Provide hands-on training for new and existing customers
• Drive customer’s adoption of the Sensor Tower platform
• Create and maintain helpful documentation for use by our customers
• Become an expert of the mobile gaming vertical by staying updated on industry trends, top and rising developers, etc. 
• Become a Subject Matter Expert for the Sensor Tower platform and the gaming industry

Requirements

• 0-2 years of professional work experience (experience teaching/training others and/or being client-facing is preferred)
• Familiarity with and/or exposure to the mobile gaming industry
• Strong technical understanding and capability
• Detail-oriented; exceptional ability to document and follow processes
• Excellent written, oral communication, and interpersonal skills
• Passion for exceeding customer expectations and providing excellent customer experience

Nice to Have

• Technical or analytical work/internship experience is preferred
• Familiarity with customer ticketing systems and/or customer engagement systems
• A passion for data analysis, mobile apps and mobile gaming
• Enjoy working in small, fast-paced teams where you can take initiative and accountability, and generate results every day
• Additional language ability (business-to-native level Mandarin speaking/writing skills is especially a big plus)
• Experience with using Salesforce

Why Join Sensor Tower?

• We were named one of the 50 Tech Companies to Know in 2020 by BuiltIn
• After seven years of building Sensor Tower off of $1MM (Seed, 2013), we're excited to announce our $45MM growth investment. Read more about it here, in the words of our co-founders.
• We have a birds-eye view of the entire mobile app ecosystem, and we keep our teams constantly abreast of the latest mobile app trends, news, and best practices.
• You align with our Core Values: Customer-Focused, Innovative, Continuously Learning, Action-Oriented, Respectful, Data & Metrics-Driven.
• We grant options to all of our employees because we recognize that everybody plays an integral role in our success; thus all employees should be invested in Sensor Tower (both figuratively and literally).
• We offer unlimited PTO, Health and Wellness stipends, flexible work hours, 401K, team trips (white water rafting, Hawaii, and weekend Tahoe mansion trips to name a few), and more
• Covid-19 Specific benefits: Stipend to set up your home office and/or gym, WiFi stipend, daily UberEats delivery stipend, and virtual team events

Why Join Sensor Tower?

Our Background:

We were named one of the 50 Tech Companies to Know in 2020 and Best Midsize Companies to Work For 2021 by BuiltIn.

After seven years of building Sensor Tower off of $1MM (Seed, 2013), we're excited to announce our $45MM growth investment. Read more about it here, in the words of our co-founders.

We have a birds-eye view of the entire mobile app ecosystem, and we keep our teams constantly abreast of the latest mobile app trends, news, and best practices.

Our Values:

Sensor Tower's Core Values: Customer-Focused, Innovative, Continuously Learning, Action-Oriented, Respectful, Data & Metrics-Driven.

We grant options to all of our employees because we recognize that everybody plays an integral role in our success; thus all employees should be invested in Sensor Tower (both figuratively and literally).

Our Benefits:

We offer unlimited PTO, Health and Wellness stipends, flexible work hours, 401K, team trips (white water rafting, Hawaii, and weekend Tahoe mansion trips to name a few), and more.

Our Covid-19 Specific benefits include: Stipend to set up your home office and/or gym, WiFi stipend, daily UberEats delivery stipend, and virtual team events.

Sensor Tower is proud to be an equal opportunity workplace. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

If you have a disability or special need that requires accommodation, please let us know.