Customer Success Specialist

| San Francisco
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Role Summary

As a Customer Success specialist, you’ll be our front-line in onboarding and supporting our enterprise customers. You’ll play a critical role in ensuring customer success by collaborating with and supporting cross-functional teams across the organization. 

You will have the opportunity to learn about the ever-changing mobile app ecosystem and engage with executives and members of high-growth technology companies.

A Day in the Life: 

Interviewee: Sid Iqbal - Customer Success Specialist (London)

What does your day to day look like working as a CSM?

I spend a lot of time adding a personal touch and tailoring our customer trainings to their unique business needs. I enjoy collaborating with various teams and being able to immerse myself in exciting projects to improve customer journeys. 

What is something you've learned while working at Sensor Tower?

I've been able to develop my strategic thinking skills and further my industry knowledge. Working in a data-driven environment has helped me adopt a more methodological and logical approach to understanding the mobile app marketplace. Working at Sensor Tower, we foster an environment that encourages curiosity and continuous development.

Note: We have opened this position up on our Careers Page to ensure that interested candidates are able to apply; however, we'd like to inform you that there may be some delay in our team getting back to you during this time.

Responsibilities

  • Ensure customer success by providing exceptional customer service and resolving inquiries for customers via phone, email, and chat
  • Create bug reports and manage their resolution with product and engineering teams (Experience with customer ticketing systems is a plus)
  • Assist in the on-boarding of new customers
  • Be a team player and play a critical role in a team-based account management structure
  • Provide hands-on training for new and existing customers
  • Create and maintain helpful documentation for use by our customers

Requirements

  • 0-2 years of professional work experience
  • Technical or analytical work or internship experience is preferred
  • Strong technical understanding and capability
  • Detail-oriented; exceptional ability to document and follow processes
  • Excellent written, oral communication, and interpersonal skills
  • Passion for exceeding customer expectations and providing excellent customer experience

Nice to Have

  • Familiarity with customer ticketing systems and/or customer engagement systems
  • A passion for data analysis, mobile apps and/or mobile gaming
  • Enjoy working in small, fast-paced teams where you can take initiative and accountability, and generate results every day

Why Join Sensor Tower?

  • We were named one of the 50 Tech Companies to Know in 2020 by BuiltIn
  • After seven years of building Sensor Tower off of $1MM (Seed, 2013), we're excited to announce our $45MM growth investment. Read more about it here, in the words of our co-founders.
  • We have a birds-eye view of the entire mobile app ecosystem, and we keep our teams constantly abreast of the latest mobile app trends, news, and best practices.
  • You align with our Core Values: Customer-Focused, Innovative, Continuously Learning, Action-Oriented, Respectful, Data & Metrics-Driven.
  • We grant options to all of our employees because we recognize that everybody plays an integral role in our success; thus all employees should be invested in Sensor Tower (both figuratively and literally).
  • We offer catered lunch and dinner everyday, unlimited PTO, opportunities to join corporate sports leagues, flexible work hours, 401K, Boba Fridays, Project Juice First Fridays, team trips (white water rafting, Hawaii, and weekend Tahoe mansion trips to name a few), and more

Sensor Tower is proud to be an equal opportunity workplace. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

If you have a disability or special need that requires accommodation, please let us know.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • dotnetLanguages
    • JavascriptLanguages
    • RubyLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • CypressFrameworks
    • GraphQLFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • ClickHouseDatabases
    • AWS (Amazon Web Services)Services
    • FigmaDesign
    • HubSpotCRM
    • SalesforceCRM
    • ZoomInfoLead Gen

Location

275 Battery Street, San Francisco, CA 94111

What are Sensor Tower Perks + Benefits

Sensor Tower Benefits Overview

Our Benefits:
Remote home-based offices for most positions
Flexible work hours
Flexible vacation time
Health, dental, and vision insurance
401K

Our Culture:
“Pop-up” in-office days once a month in San Francisco office
Regular company events
An open, collaborative culture
Teammates that embody our core values

Culture
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Wellness programs
Financial & Retirement
401(K)
Child Care & Parental Leave Benefits
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Promote from within

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