Customer Success Specialist

| San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Role Summary
As a Customer Success specialist, you’ll be our front-line in onboarding and supporting our enterprise customers. You’ll play a critical role in ensuring customer success by collaborating with and supporting cross-functional teams across the organization. 
You will have the opportunity to learn about the ever-changing mobile app ecosystem and engage with executives and members of high-growth technology companies.
A Day in the Life: 
Interviewee: Sid Iqbal - Customer Success Specialist (London)
What does your day to day look like working as a CSM?
I spend a lot of time adding a personal touch and tailoring our customer trainings to their unique business needs. I enjoy collaborating with various teams and being able to immerse myself in exciting projects to improve customer journeys. 
What is something you've learned while working at Sensor Tower?
I've been able to develop my strategic thinking skills and further my industry knowledge. Working in a data-driven environment has helped me adopt a more methodological and logical approach to understanding the mobile app marketplace. Working at Sensor Tower, we foster an environment that encourages curiosity and continuous development.
Note: We have opened this position up on our Careers Page to ensure that interested candidates are able to apply; however, we'd like to inform you that there may be some delay in our team getting back to you during this time.

Responsibilities

  • Ensure customer success by providing exceptional customer service and resolving inquiries for customers via phone, email, and chat
  • Create bug reports and manage their resolution with product and engineering teams (Experience with customer ticketing systems is a plus)
  • Assist in the on-boarding of new customers
  • Be a team player and play a critical role in a team-based account management structure
  • Provide hands-on training for new and existing customers
  • Create and maintain helpful documentation for use by our customers

Requirements

  • 0-2 years of professional work experience
  • Technical or analytical work or internship experience is preferred
  • Strong technical understanding and capability
  • Detail-oriented; exceptional ability to document and follow processes
  • Excellent written, oral communication, and interpersonal skills
  • Passion for exceeding customer expectations and providing excellent customer experience

Nice to Have

  • Familiarity with customer ticketing systems and/or customer engagement systems
  • A passion for data analysis, mobile apps and/or mobile gaming
  • Enjoy working in small, fast-paced teams where you can take initiative and accountability, and generate results every day

Why Join Sensor Tower?

  • We were named one of the 50 Tech Companies to Know in 2020 by BuiltIn
  • After seven years of building Sensor Tower off of $1MM (Seed, 2013), we're excited to announce our $45MM growth investment. Read more about it here, in the words of our co-founders.
  • We have a birds-eye view of the entire mobile app ecosystem, and we keep our teams constantly abreast of the latest mobile app trends, news, and best practices.
  • You align with our Core Values: Customer-Focused, Innovative, Continuously Learning, Action-Oriented, Respectful, Data & Metrics-Driven.
  • We grant options to all of our employees because we recognize that everybody plays an integral role in our success; thus all employees should be invested in Sensor Tower (both figuratively and literally).
  • We offer catered lunch and dinner everyday, unlimited PTO, opportunities to join corporate sports leagues, flexible work hours, 401K, Boba Fridays, Project Juice First Fridays, team trips (white water rafting, Hawaii, and weekend Tahoe mansion trips to name a few), and more

Sensor Tower is proud to be an equal opportunity workplace. 
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
If you have a disability or special need that requires accommodation, please let us know.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • MarketoLead Gen

Location

We're right in the heart of the Financial District. From the Embarcadero and Montgomery BART stations, we're a quick 5-10 minute walk away.

What are Sensor Tower Perks + Benefits

Sensor Tower Benefits Overview

Our Benefits:

Flexible work hours
Unlimited vacation time
Health, dental, and vision insurance
Lunch and dinner catered daily
401K
Fully stocked kitchen
In-office massages

Our Culture:

Regular company outings/events
An open, collaborative, and trusting culture
Teammates that embody our core values
Annual team trips (Hawaii & Lake Tahoe so far!)
Corporate sports leagues
Project Juice First Fridays
Boba Fridays

Culture
Partners with Nonprofits
Sensor Tower provides our mobile app insights platform for free to non-profits that are using mobile apps to further their mission.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Sensor Tower hosts company outings on a quarterly basis ranging with activities like miniature golf, dinner cruises, bowling, and more. On an annual basis, we take company-wide vacations (Hawaii!).
Free Daily Meals
Sensor Tower provides lunch and dinner on a daily basis. The kitchen is full of employees making breakfast in the morning as well.
Game Room
We have monthly board game nights and we have a video gaming setup. Some of us may or may not have organized and participated in a Super Smash Bros tournament.
Stocked Kitchen
We have a fully-stocked kitchen with health and wellness in mind. From every type of milk-alternative and fruits & veggies to all types of protein and healthy snack bars, we'll keep you fueled.
Some Meals Provided
We provide lunch (EatClub) and dinner (Caviar) to our employees every day. We also have a stocked fridge for breakfast and snack time. You should see some of our employees' creative breakfast plates!
Happy Hours
Sometimes our Happy Hours are company-sponsored, but we often have employees put together a Happy Hour group themselves. Wing Wednesdays, Tiki bars and Karaoke are some of our favorite get-togethers!
Recreational Clubs
Sensor Tower sponsors corporate sports leagues. You can find our co-founder, Oliver, balling on the basketball court with other employees - and our softball team won first last season!
Relocation Assistance
Fitness Subsidies
We offer a $50/month Health and Wellness stipend to all employees. (Fun fact: This program was created by our Benefits Task Force committee. Go BTF committee!)
Professional Development Benefits
Job Training & Conferences
Though we don't have a set stipend, those that want to attend a conference for their own development are welcome to make a case and discuss with their manager.
Cross functional training encouraged
Promote from within
Customized development tracks
More Jobs at Sensor Tower13 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
Operations
Sales
Data + Analytics
new
San Francisco
Sales
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Finance
new
San Francisco
Data + Analytics
new
San Francisco
Operations
new
San Francisco