Customer Support Manager - Insurance
Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system.
In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work.
Rippling is headquartered in San Francisco and has raised over $200M from top-tier investors, including Founders Fund, Greenoaks Capital, Coatue Management, Kleiner Perkins, and YCombinator.
About The Role
We are building a world-class Insurance (Benefits) Support team committed to helping customers realize the full potential of Rippling. Therefore, we’re looking for an experienced manager to join our Support organization. In this role, you will be focused on coaching and mentoring a team of support specialists and supervisors, ensuring our customers have the best possible experience while assisting to scale the support team at Rippling. Insurance Support is growing quickly and with your help we will continue to fortify and expand our world class customer experience.
What You'll Do:
Lead a growing team of rising star insurance support specialist and supervisors with a focus on helping them develop and grow professionally while driving results
Help establish an environment of ongoing development and continuous improvement through feedback, coaching and mentorship
Continue Rippling’s ongoing culture of collaboration with our cross-functional partners to ensure that we are continually focused on building the right features to optimize adoption
Communicate team and company initiatives, metrics and OKR’s to measure performance
Review and utilize data to make informed decisions and use scalable processes to enhance and improve the customer experience
Make an impact on Rippling and our customers
Qualifications:
3-5 years experience managing a benefits team or managing a similar customer facing team, preferably at a SaaS company
Advanced knowledge of benefits, ideally in a benefits supervisory role
A team player, who is ready to get their hands dirty
Ability to effectively influence and communicate across teams
Organizational skills and the ability to multitask while helping multiple customers/team members at the same time
Detail oriented with the ability to zoom out and improve existing processes and workflows
Creative problem solver who loves removing blockers for customers and the team
Empathy, the ability to recognize where a customer is coming from, convey this to your team, and identify how Rippling can help them
A leader who has experience using data to evaluate current systems and processes
#LI-remote
Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.
Rippling is an equal opportunity employer.