About the Team

Our team is looking for a Manager to help our Dasher Experience team scale to meet the rapid growth of our international last-mile logistics platform. You will be analytical, have a demonstrated track record of relentless, effective execution, and be excited to tackle one of our company’s most challenging business problems.

About the Role

The mission of the Dasher Experience team, and the objective of your role, is to make DoorDash the platform of choice for prospective and existing Dashers by ensuring we have Dashers’ backs at every stage, from signing up for an account to making a delivery to getting paid. This involves not only providing support when and where needed, but also identifying opportunities for improvement across the Dasher journey and working cross functionally to action on them.

You’re excited about this opportunity because you will…

• Generate, dig into and leverage data and insights to identify opportunities to improve the Dasher experience
• Partner with teams within and outside of support operations to improve processes and the resulting experience for Dashers
• Execute your recommendations from start to finish, from digging into Excel/SQL to building a business case, aligning stakeholders, testing ideas, executing and measuring results

We’re excited about you because… 

• At your core, you’re a data-driven, analytical problem solver, able to solve new problems with new solutions
• You’re action-oriented and stay oriented to the goal you’re trying to achieve and act with urgency to achieve it
• You don’t mind digging into details and getting your hands dirty
• You want to do right by our Dashers to provide a scalable, world-class experience

Why You’ll Love Working at DoorDash...

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.