ABOUT VARO

Varo is an entirely new kind of bank. All digital, mission driven, FDIC insured, and designed for the way our customers live their lives.

We're on a mission to bring financial inclusion and opportunity to all hard-working Americans. Through our mobile app, we offer premium bank accounts that have no minimum balance requirement or monthly account fees, high-interest savings accounts, short term lending and solutions to help customers stretch their paycheck, build credit and start saving. Our tech-first products are designed to make money work for everyone and help customers and communities build greater financial resiliency.

Varo is distinct from other fintechs: we've made history as the first and only consumer fintech to be granted a full national bank charter by the Office of the Comptroller of the Currency (OCC).

Varo Bank represents the evolution of a new generation of banks that are born from innovation and built on technology to empower consumers and businesses.

Our team combines the best of both consumer tech and banking, and we’re wildly passionate about helping our customers. Our teams are based in San Francisco and Salt Lake City. Privately held, we’ve raised over $482M to date, from leading institutional investors and strategic partners including Warburg Pincus, The Rise Fund, Gallatin Point Capital, Harbourvest Partners, Progressive Insurance, and Russell Westbrook Enterprises.

Varo is entrepreneurial, collaborative, enthusiastic, customer-oriented, fast-paced, and multicultural. This is an open and relatively flat organization that puts an emphasis on collaboration, sharing ideas and information. For a relatively early stage company, Varo is grounded in a strong set of values and takes pride in the diversity of its employees and board. 

Varo. A bank for all of us.

ABOUT THE VARO IT TEAM

We are looking for a IT Support Technician to join our small but mighty team. Varo is a great opportunity for candidates who want to work with great engineering and finance experts, have amazing aptitude to solve technical problems, enjoy collaboration, and helping others. Most of our employees are very technical and use a combination of Apple & Lenovo/Dell hardware. You will work with high-quality equipment and a talented team that will help usher Varo into the next phase of its maturity. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will ultimately be to help ensure that our corporate IT infrastructure runs smoothly and efficiently.

WE ARE LOOKING FOR A DESKTOP SUPPORT ENGINEER WHO WILL

• Provide level 3 escalation support for helpdesk tickets
• Installing and configuring software, hardware, and networks
• Monitoring system performance and troubleshooting issues
• Ensuring the security and efficiency of Varo’s corporate IT infrastructure
• Install, configure software and hardware
• Monitor performance and maintain systems according to specific security requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups, and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal knowledge base with technical documentation, manuals, and IT policies

PREVIOUS EXPERIENCES THAT'LL HELP YOU BE GREAT

• Proven experience as a IT Support Technician, Desktop Support, or similar role
• 1-4 years of experience with thin servers, Active Directory, networks (LAN, WAN), and patch management using SCCM/Jamf/WSUS
• 1-3 years experience in administration of AV/Malware Tools like Sophos, CarbonBlack, and CrowdStrike.
• 1-3 years of experience administering macOS, Windows, iOS/Andriod Hardware
• Administration of SaaS applications GSuite, FreshService, Jira/Confluence, Slack, OKTA, and MDM Software
• Setup and support of shared company technical equipment - Printers, Conference room AV, Dashboard TVs
• Willingness to work well as part of the team or independently as an SME for projects
• Resourcefulness and problem-solving aptitude
• Excellent communication skills

BONUS POINTS

• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Ability to create scripts in Bash, Powershell, or other languages
• Design, configure, and deployment of MDM Platforms (Jamf, Kandji, Airwatch, InTune, SmartDeploy)
• Experience with HP Aruba Wireless Management
• Experience with Palo Alto Firewalls, implementation of policies and enforcement

CULTURAL ALIGNMENT

Varo is entrepreneurial, collaborative, enthusiastic, customer-oriented, fast-paced, and multicultural. This is an open and relatively flat organization that puts an emphasis on collaboration, sharing ideas and information. For a relatively early stage company, Varo is grounded in a strong set of values and takes pride in the diversity of its employees. 

OUR CORE VALUES

Customers First: Understand the problems our customers are trying to solve. Respond with a sense of urgency. Build relationships that result in loyalty. Be data and insights-driven. Test everything. Achieve results through strong execution. Build a product people love. Assess new initiatives with the customers’ interest in mind. Act with empathy. 

Take Ownership: Bias towards action. Have high standards. Be accountable for the results of your work, our product, our company. Trust others to own it.

Respect: Treat others how you want to be treated. Listen first before being heard. Speak the truth even when it's not easy. Assume best intentions. Bring your full self to work.

Stay Curious: Ask why. Dare to make things better. Learn something new each day (even from mistakes). Be open to growth. Develop creative solutions.

Make it Better: Think big. Set high goals. Work towards long term value rather than short term wins. Create change. Be resilient.

Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Learn more about Varo by following us:

Facebook - https://www.facebook.com/varomoney

Instagram - www.instagram.com/varobank

LinkedIn - https://www.linkedin.com/company/varobank

Twitter - https://twitter.com/varobank

Engineering Blog - https://medium.com/engineering-varo

SoundCloud - https://soundcloud.com/varobank

Beware of fraudulent job postings!

Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.